Job Description Within Merchant Services, the Global Small Business (SMB) organizationis responsible for driving payments innovation and growth through strategic partnerships as well as direct merchant acquisition designed to address the unique needs of small businesses. The new SMB Operations organization will be responsible for driving operational efficiencies in order to deliver on our business objectives while ensuring our customer experience is best in class. In order to unlock the combined value and full potential of multi-channel, multi-product organization we are creating a Revenue Operations team. The Revenue Operations team will be responsible for measuring the end-to-end customer funnel through lead to activation through ramp, identifying what is working and opportunity areas. Once tracking is in place the team will partner cross-functionally to track the impact of new strategies to improve the end-to-end funnel.
The team will partner with data and analytics, business management teams and more to understand what tracking exists today and then using the latest technology and best practices create new source of truth reporting for the SMB funnel from lead to live. Optimization initiatives will be led by the cross-functional partners including: Marketing, Sales, Operations, etc. This team will be responsible for measuring the effectiveness of those initiatives to improve the customer experience, drive operational efficiencies and grow revenue.
Principal Duties & Responsibilities

• Plan and develop required analytic projects in response to Merchant Services - Small Business analytics strategy and roadmap
• Execute analytical projects as an individual contributor
• Focus on delivering actionable recommendations to merchants on how to optimize their payment performance (authorizations, charge backs, cost of payments)
• Work on cross LOB projects to provide insights on new product offerings that can maximize growth opportunities.
• Deliver deep, actionable consumer insights that support merchant's growth agenda
• Develop visualizations of analytics insights in Tableau (for consumption of relevant stakeholders)
• Contribute to "productization" analytical insights in collaboration with cross-functional teams
• Develop new analytical modeling methods and/or tools as required
• Work with business domain experts and application developers to identify data relevant for analysis
• Create data definitions for new database file/table development and/or changes to existing ones as needed for analysis
• In conjunction with data owners and department managers, contribute to the development of data models for analytics
• Collaborate with unit managers, end users, development staff, and other stakeholders to integrate data mining results with existing systems
• Apply quality assurance best practices for analytics services
• Adhere to change control and testing processes for modifications to analytical model
• Ability to analyze and summarize results and present/defend data-drive recommendations to executive leadership

Experience

• 5+ years of working in large and medium project teams, as a contributing member in self-directed roles
• Bachelor's Degree; Advance Degree preferred
• Expertise in data mining, quantitative research techniques, theories, principles, and practices
• Experience in the payments industry and/or technology-enabled industries
• In-depth understanding of the payments value chain (merchants, brands, acquirers, networks, issuers) and associated data assets - or in-depth understanding of consumer insights
• Deep experience across the full range of database and business intelligence tools (especially SQL on Hadoop (Hive, Impala) and Tableau); publishing and presenting information in an engaging way
• Ability for rapid prototyping in Tableau
• Data Science experience in R, Python is a plus
• Intensive, recent experience in assessing and sourcing data needs
• Strong familiarity and experience with data preparation and processing - such as assessment of data quality, new variable creation, variable selection, etc. Detailed orientation and a commitment to innovation

Skill Requirements

• Strong interpersonal and communication skills, ability to work across functions as well as with outside parties to ensure alignment and timely implementation of initiatives
• Ability to build trust-based relationships
• Strong aptitude for technical concepts and ideas
• Ability to work well within deadlines
• Executive presence and presentation skills
• Strong written and oral communication skills
• Understanding "deep data" environments, ideally with a Merchant mindset
• High achievement orientation with ability to lead and motivate others around results
• Strong presence and ability to convey complex information clearly
• Proven progressive leadership, management, execution, coaching, and influencing skills
• Strategic thinker with proven ability to execute a change agenda

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.