Job Description The SMB Operations - VP, Revenue Operations Analyst is responsible for comprehensive tracking by channel, segment, product to track the effectiveness of our acquisition funnel, onboarding and lifecycle strategies in order to inform investment strategies, channel mix, focus areas and more. Research what funnel and lifecycle tracking existing today and partner with core stakeholders to understand their requirements for future funnel tracking. Develop metrics to measure end to end funnel performance from daily lead volumes, application completion rates, sales conversion, client activation, product cross-sell and retention/churn metrics. The right candidate for this position is highly proficient with complex data sets, using modern statistical and data exploration as well as visualization techniques (especially SQL on Hadoop, Tableau, Python, and Alteryx). The role will require working on multiple projects simultaneously. The ideal candidate will possess strong data analytical skills along with exceptional leadership, client and relationship management skills. Must have proven successes in balancing long term strategic vision with the ability to create, practical, actionable plans that are coherent and understood by all stakeholders. Beyond excellent analytical skills, the ideal candidate will be innovative, commercially inclined to create genuine business value through the alignment of technology, data and business interests. Ideal for high caliber analytics talent with a strong affinity for payments innovation.
Principal Duties & Responsibilities

• Plan and develop required analytic projects in response to Merchant Services - Small Business analytics strategy and roadmap
• Execute analytical projects as an individual contributor
• Focus on delivering actionable recommendations to merchants on how to optimize their payment performance (authorizations, charge backs, cost of payments)
• Work on cross LOB projects to provide insights on new product offerings that can maximize growth opportunities.
• Deliver deep, actionable consumer insights that support merchant's growth agenda
• Develop visualizations of analytics insights in Tableau (for consumption of relevant stakeholders)
• Contribute to "productization" analytical insights in collaboration with cross-functional teams
• Develop new analytical modeling methods and/or tools as required
• Work with business domain experts and application developers to identify data relevant for analysis
• Create data definitions for new database file/table development and/or changes to existing ones as needed for analysis
• In conjunction with data owners and department managers, contribute to the development of data models for analytics
• Collaborate with unit managers, end users, development staff, and other stakeholders to integrate data mining results with existing systems
• Apply quality assurance best practices for analytics services
• Adhere to change control and testing processes for modifications to analytical model
• Ability to analyze and summarize results and present/defend data-drive recommendations to executive leadersh

Qualifications

• Bachelor's Degree; Advance Degree preferred
• Expertise in data mining, quantitative research techniques, theories, principles, and practices
• Experience in the payments industry and/or technology-enabled industries
• In-depth understanding of the payments value chain (merchants, brands, acquirers, networks, issuers) and associated data assets - or in-depth understanding of consumer insights preferred
• Deep experience across the full range of database and business intelligence tools (especially SQL on Hadoop (Hive, Impala) and Tableau); publishing and presenting information in an engaging way
• Ability for rapid prototyping in Tableau
• Data Science experience in R, Python is a plus
• Intensive, recent experience in assessing and sourcing data needs
• Strong familiarity and experience with data preparation and processing - such as assessment of data quality, new variable creation, variable selection, etc. Detailed orientation and a commitment to innovation

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.