ITSM Technical Reporting Analyst Senior (ITIL) at FIS (East Bay)

| East Bay
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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
We are building a world class IT Service Management (ITSM) team, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our clients. This is your opportunity to join the rapidly growing international Continual Governance & Improvement (CGI) team, with a focus on driving FIS forwards in the way it makes knowledge-based decisions based on solid data-based evidence. Leveraging an Agile-aligned framework to provide innovative data solutions driving real business value to both our internal and external customers.
What you will be doing:
This role is a key position within the CGI team and will play a critical part in defining and driving the global strategy of how data is collected, managed, analysed and reported. You will take responsibility for stakeholder engagement as well as guiding CGI colleagues towards the best delivery options available to achieve our mutual goals. You will need to have a breadth of experience across end to end BI/Analytics/Engineering Data product delivery from requirement to signoff. You should be hands on technically but also have strong soft skills, be able to collaborate with colleagues and business partners but also work through a problem alone.
Primary duties:
  • Partner with the ITSM teams and other stakeholders to understand their strategic goals and help them drive value through data/analytics capability and technology
  • Identify & develop opportunities to improve existing analytical & data solutions
  • Deliver industry best practice products and solutions
  • Use the latest BI tools to create real-time, dynamic analytics dashboards
  • Take personal responsibility for quality of individual deliverables, and contribute to the quality assurance of the team's deliverables as a whole
  • Pro-actively contribute to troubleshooting of data requirements, data modelling, data quality and data governance issues
  • Become an integral part of the team, supporting key projects and programs critical to its success

What you bring:
  • Strong technical/development skills with ability to be hands on as required. Must include excellent SQL skills supported by skills and experience in the array of tools, languages and products that support the Data industry (including but not limited to SQL and SQL Relational Databases (MS SQL Server), Dax and Excel Power Query)
  • Strong Microsoft PowerBI skills, with the ability to create professional, clean dashboards to be consumed by diverse audiences
  • Extensive Experience capturing and translating complex business requirements into practical solutions
  • Excellent communication skills, able to tailor results into language appropriate for the audience
  • Strong analytical and problem solving skills with an eye for detail
  • Willingness to learn and adapt with a positive attitude

Added bonus if you have:
  • Experience in the IT service industry and especially ITIL
  • Experience in development methodology
  • Familiarity with use of a wiki for documentation

What we offer you:
  • Exciting opportunity to work with leading the way the ITSM team transforms its relationship to data and data analytics
  • Varied and challenging work/opportunities to help you grow and develop your career
  • A modern, international and flexible work environment and a dedicated and motivated team
  • Time to support charities and give back in your community
  • A competitive salary and benefits
.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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