Motorola Solutions
We help people be their best in the moments that matter.
Remote
Remote

IT System Support / Implementation Analyst - Remote

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview911 Datamaster, a subsidiary of Motorola Solutions, has for the past 20+ years been in the business of providing software solutions for 911 call routing and the management of 911 data for call routing.
Job Description

This position is open to all remote candidates based in the US. 

You will be a part of the Implementation and Customer Support team.

  • Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.
  • Analyzes operating systems, database, or utilities software. 
  • Plans, conducts, and directs the analysis of business problems with systems solutions. 
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. 
  • Involved in customer installation and training. 
  • Provides support to customer/users where the product is highly technical or sophisticated in nature. 
  • Creates tests, tools, and diagnostic procedures for use by product support personnel.
  • May quality check technical product documentation. 

Qualifications:

  • Experience with Esri ArcGIS, SQL Server, and Azure Dev Ops
  • Ability to use scripting toolsets
  • Familiarity with HTTP, REST, FTP, etc.
  • Ability to test APIs using tools such as PostMan.
  • Experience with SCRUM/Agile methodologies.
  • Enjoys “breaking” systems in the lab and then fixing them.
  • Take help desk tickets and reproduce in the lab.
  • Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.
  • Ability to find workarounds for something that isn't immediately fixable.

Basic Requirements

High school diploma or equivalent

At least 3+ years of professional experience performing IT support functions such as analysis, evaluation, testing, debugging and implementation of applications programs.

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Candidate Location Eligibility:
Chicago, IL

Technology we use

  • Engineering
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What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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