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Miami, FL

Internal Communications Analyst at Chewy

| Miami, FL
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Our Opportunity

Are you a team player and self-starter with strong communications and strategic thinking skills? Do you thrive in a fast-moving, results driven environment where working with senior leaders isn’t an anomaly, but a constant?

One of Chewy’s key differentiators is our world-class, award-winning customer service team. Providing 24 hours a day, 7 days a week service, the Chewy CS team meets customers where they’re at- via phone, email or chat messaging to assist. The Internal Communications Specialist drives internal communications across the CS organization, playing a key role in creating compelling content to keep our Customer Service team members informed and engaged with changes to working processes, teach improvements, strategic initiatives, team news, engagement efforts, and more.

The ideal candidate has a passion for everything Communications and helping to engage and inspire our unique team member population of Customer Service employees. This position reports to the CS Communications Manager and is based in Boston, MA or Hollywood, Florida. The position is also available as a remote role.

What You'll Do:

  • Execute Customer Service communications strategy to ensure consistency and cohesive messages across the organization. Successfully communicate key programs to our Team Members
  • Partner directly with key cross-functional partners to craft inspiring, engaging, and effective messages reinforcing our operating principles as they connect to upcoming changes and initiatives
  • Strategizes team SOPs, writing, maintaining and upholding them with business partners to ensure process consistency.
  • Support planning efforts for internal events and senior leadership meetings, including assisting with rehearsals, message development, and logistics
  • Drive exceptional internal/employee communications practices
  • Handle day-to-day content publishing for employee communication tools and communications outputs (intranet; email; Slack)
  • Identify creative ways to communicate key initiatives
  • Manage initiatives in CS Communications calendar
  • Counsel internal partners on most effective communications strategies and tactics
  • Support other duties as assigned in support of communications General
  • Upholds brand guidelines
  • Capacity to work and react quickly in fast paced e-commerce environment, which may involve working evenings and weekends on occasion
  • Develop messaging on nuanced topics that span Chewy, business innovation and the pet sector
  • Ability to quickly and cogently digest information across varied topics quickly and effectively, meeting tight deadlines across multiple projects
  • Partner effectively with internal teams. Develop relationships with key stakeholders across every part of our portfolio, including CS Operations, CS Healthcare, CS Pharmacy, Training, Quality, Product, IT, Corporate Communications, and Marketing, among other business units

What You'll Need:

  • Bachelor’s Degree or equivalent experience; concentration in communications, marketing, business, or related field of study preferred
  • Minimum 2-4 years of related communications experience; specific experience in internal/employee communications and/or public relations; knowledge of communications support field employees is a plus
  • Strong understanding of internal communications strategies; ability to think strategically and help build implementation plans that have a measurable impact on the business
  • Exceptional interpersonal skills, with demonstrated abilities to communicate effectively (written and oral) with all types of employees at all levels
  • Strong presence with CS senior leadership (Directors, Senior Directors, and C-suite) as a representative of the CS Communications team and standards in writing, meetings, and presentations.
  • Ability to work as part of a team and lead efforts across disciplines
  • Ability to respond quickly to time sensitive requests
  • Strong organizational and project management skills; ability to manage multiple priorities concurrently and with little oversight
  • Notable attention to detail and accuracy; high level of commitment to exceptional work quality
  • Demonstrated capacity to be highly creative, analytical, and data-driven at same time
  • Ability to thrive in a fast-paced, continuously changing, entrepreneurial environment
  • Able to manage workflow with minimal oversight in a fast-paced environment; self-directed and proactively seeking out work to be done within scope
  • Deep knowledge of multiple types of communications mediums (website, email, Slack etc.)
  • Occasional travel to Chewy CS sites as needed, under normal circumstances (5-10%)

Why Chewy Customer Service?

It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.

  • YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
  • YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
  • YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
  • YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
  • YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, and happy hour. Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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