Job Description InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.
The Salesforce Administrator/Business Analyst is responsible for managing, supporting, updating and improving the company's core information systems. These information systems include data warehouse, CRM/ERP, and financial systems. The position will involve interaction with business users to understand and document requirements and develop new reports, processes and system updates to fulfill business needs.
Responsibilities

• Work with the Senior Salesforce Administrator in support of all Salesforce related tasks
• Identify, design, build, test and deploy solutions related to Salesforce and related applications, including custom objects/fields, page layouts/views, workflows /flows / process builder, security (users, profiles, roles) and all other aspects of Salesforce administration
• Troubleshoot, resolve and track Salesforce end-user issues
• Learn features and requirements of new releases of Salesforce and related applications and participate in the testing, deployment, documentation and training of these releases
• Documentation of business and functional requirements
• Project management activities, including working with internal and external project resources
• Data warehouse report definition
• Create and manage custom objects, fields, formulas, validation rules, custom workflows, and approval processes in CRM platform
• Build and maintain effective working relationships with internal team members, as well as with other teams within the firm
• Prioritize tasks and assignments to meet deadlines, and escalate concerns to direct manage
• Demonstrate familiarity and competence with departmental and team procedures and applicable systems

Requirements

• 3-5 years of related work experience or equivalent internship experience
• Salesforce certification required (Advanced Administrator certification preferred)
• Experience with Analytics or Business Intelligence software a plus
• Proven ability to work creatively and analytically in a problem-solving scenario
• Business Requirements and Functional Requirements gathering skills
• Strong analytical, prioritization, organizational, and time management skills
• Excellent verbal and written communication skills
• Team player with the ability to work productively within a group
• Bachelor's degree required in related field (Information Systems or Computer Science preferred)
• Knowledge of healthcare and/or payment processing industry a plus
• Team oriented & business value driven
• Proficient using Microsoft Project, Word, Excel, and PowerPoint

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.