Infrastructure Analyst III at Computer Task Group (Buffalo, NY)

| Buffalo, NY
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Come join us and grow your career with CTG! Our Fortune 500 banking client located in Buffalo, NY is lookin g for an Infrastructure Analyst. Apply with CTG for this exciting opportunity! Imagine The Future That Awaits You!

Duration: 6+ Months

Location: Buffalo, NY,

Job Title: Infrastructure Analyst

Work Hours: Monday - Friday

Rate of Pay: Up to $39 per hour Based on Experience

Position Overview:

Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Day to Day Responsibilities:
  • Respond to and resolve to help desk escalations based on outcome of previous incidents.
  • Create trending information of system issues to supports efforts to address identified issues from the analysis.
  • Create and document procedures for work order and request-based tasks.
  • Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate the issues.
  • Use advanced diagnostic tools to troubleshoot issues.
  • Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with senior staff
  • Schedule maintenance changes to reduce operational risk.
  • Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
  • Provide coaching to less experienced staff on processes and technologies.
  • Complete evening responsibilities as scheduled.
  • Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
  • Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
  • Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the Company brand.
  • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.


Education and Experience Required:
  • Minimum of 6 years higher education and/or work experience
  • Prior experience reading and digesting technical information
  • Detail-oriented
  • Strong written and verbal communication skills
  • Prior experience communicating technical information within a team and to immediate manager
  • Strong customer focus, including ability to manage customer needs and multiple work priorities


Additional Information:
  • No third party resumes will be accepted
  • Drug testing and/or other employment-related inquiries may be conducted
  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors!)
  • CTG is an Equal Employment Opportunity employer
  • CTG is an E-Verify Company


To be considered for this opportunity, please apply directly through our website by clicking the link or email your Word version resume and salary requirements to [email protected]

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
More Information on Computer Task Group
Computer Task Group operates in the Consulting industry. The company is located in Buffalo, New York. Computer Task Group was founded in 2022. It has 2800 total employees. To see all 19 open jobs at Computer Task Group, click here.
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