Info Systems Analyst at TIAA (Charlotte, NC)

| Charlotte, NC
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The Systems Analysis job participates in the designing of information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Working under general supervision, this job is responsible for analyzing information from system users to formulate the scope and objectives of the system and preparing the design of possible systems solutions.

Key Responsibilities and Duties
  • Defines system scope through research and fact-finding to develop or modify moderately complex information systems.
  • Prepares flow charts, models, and procedures and conducts feasibility studies to design possible system solutions.
  • Prepares technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
  • Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.
  • Analyzes and proposes revisions to existing system logic difficulties and documentation as necessary.
  • Assists in the development of training sessions and demos for end users.
  • Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 2+ Years Required; 3+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
6IC

The Client Services Technology team within TIAA is searching for a motivated, enthusiastic, proactive Systems Analyst to join its Retail Application Platforms. This Systems Analyst will be responsible for support of production applications and infrastructure. The Individual will analyze and execute technical support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users.

Additional Responsibilities and Duties:
  • Provide support, perform analysis and research on application related issues.
  • Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.
  • Take ownership of and investigate root cause of incidents or problems


Required Skills:
  • 2 or more years of experience working as Systems Analyst
  • Must have experience with systems networking, databases and user support
  • Experience with problem solving


Preferred Skills:
  • Proven self starter and able to work independently
  • A result oriented individual who thrives working in a fast pace environment
  • Experience with SQL or Oracle


Potential Salary: $85,100.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

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More Information on TIAA
TIAA operates in the Fintech industry. The company is located in New York, NY, Boston, MA, Charlotte, NC, Austin, TX and Denver, CO. TIAA was founded in 1918. It has 11484 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 106 open jobs at TIAA, click here.
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