Implementation Analyst at DUST Identity

| Framingham, MA
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About Us

DUST Identity provides security, integrity, and traceability to the world’s supply chains. DUST, or Diamond Unclonable Security Tag, uses diamond particles as unique and unclonable markers on individual items. Think of a barcode, but invisible, unfalsifiable, and made with diamonds! With DUST, customers can ensure that every physical object — whether an airplane part, microprocessor, or priceless work of art — is verified, authenticated, and ultimately, trusted.

DUST Identity is a fast-growing venture-backed startup at the intersection of innovations in materials, hardware, and software. DUST Identity is looking for new team members who are eager to take on the challenge of building the industry standard for physical object identification and security.

Your Impact

We are seeking an Implementation Analyst to join our team. This individual will support customer success by executing tasks necessary to support order-to-delivery, post-delivery, and general project engagement activities.

As part of the Operations team, you will collaborate with Sales, Product Management, and Engineering to delight customers along their adoption journey by fostering successful use of DUST Identity solutions. You will support client relationships, work with DUST project teams to execute on program deliveries, and create materials used for testing, training, product documentation, and other client-facing interactions according to their business needs. You are key to DUST Identity’s customer success by delivering top quality results. 

Responsibilities include but are not limited to:

  • Be a part of a close-knit, hardworking team that has a direct impact on the success of the company and the product the customer receives
  • Support the Operations team in workflows that interact with Sales, Product Management, and Engineering to meet client requirements
  • Execute on daily tasks to meet requirements and scheduled deliverables of DUST materials, hardware, and software
  • Become an expert user of DUST hardware and software tools in order to create high-quality test data, scenarios, and materials for client deliverables
  • Create and maintain professional presentations, documentation, and other materials to facilitate communication of product specifications to clients
  • Fulfill customer success obligations by delivering project support services to realize customer business outcomes and enhance the overall experience with DUST Identity solutions
  • Perform thorough testing of DUST hardware and software and articulate feedback to the project team to ensure overall quality of product delivery to clients

What You Bring

  • Bachelor's Degree in Business Administration, Finance, or a Technical Field
  • 1-3 years of experience in project management and delivery
  • Strong communication skills, including the ability to communicate risks and seek additional help when needed to deliver quality work
  • Demonstrated attention to detail and ability to deconstruct complex tasks into constituent parts
  • Able to self-manage and organize work on multiple projects while delivering consistent quality and results
  • Enthusiasm for working in collaborative teams with engineering, product management, sales, and marketing
  • Experience in the implementation and/or testing of cloud-software applications.

Details You Should

  • Start Date: Immediately
  • Must have legal right to work in the United States without sponsorship
  • Location: Framingham, MA
  • Compensation: Market Competitive + Equity
  • Travel: < 5%
  • DUST Identity is an equal opportunity employer

What We Offer

  • Award winning startup with a product that matters
  • Equity
  • 401k
  • An abundance of snacks/coffee
  • Medical, dental, vision, LTD, and life insurance
  • Flexible paid time off policy
  • Casual dress
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Serverless FrameworkFrameworks
    • PostgreSQLDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • JIRAManagement
    • WrikeManagement
    • CraftCMS
    • HubSpotCRM

An Insider's view of DUST Identity

What are some social events your company does?

Our team loves exploring our neighborhood for new food and once a week we have an outing to find a new "hole in the wall." We are ending the year with our first annual team offsite in a Catskills' lodge - it will be filled with team building and outdoor activities.


Process Improvement Manager

What's the biggest problem your team is solving?

From parts in fighter jets to tomatoes in the grocery store, how do we know that products are genuine and produced according to the seller's promises? Identity is the key to trust. We create trust by providing an unclonable fingerprint for physical things that securely binds objects of any size to their digital records.


VP of Operations

What makes someone successful on your team?

Initiative and inquisitiveness. Since joining I've seen a culture that fosters assumption challenging, creative problem solving, and ownership. I think anyone who is excited to listen actively to others; engage with and challenge ideas; and drive innovation would thrive at DUST.


Head of Cloud Services

What are DUST Identity Perks + Benefits

DUST Identity Benefits Overview

We provide flexible PTO, competitive salaries, company stock options, 401(k), great medical, dental, and vision, and PARKING. We're always looking for ways to improve our offerings and welcome input from our employees.

Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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