Implementation Analyst

Overview of Position

The Implementation Analyst will provide post-sales technical expertise during the installation, implementation, and maintenance of company products. Implementation Analyst will be involved in implementing detailed customer installation specifications and requirements. Implementation Analysts will drive quality, usage, and customer satisfaction.

What will be my duties and responsibilities in this job?

• Setting-up and configuring Revenue Cycle solutions product for Physicians and Hospitals
• Managing internet communication protocols for VPN and Web Service connections
• Utilize proprietary applications, tools, and processes to implement and deploy Revenue Cycle solutions
• Responsible for data mapping, setting up & configuring data processing rules and testing customer site configuration during implementation
• Setting up product access and permissions for customer user groups
• Understand customers business needs and translate them into application and operational requirements
• Follow pre-established instructions, procedures, and guidelines to successfully migrate Revenue Cycle solutions from legacy system to new system
• Responsible for set-up of customer data feeds related to Claims (837, Print Image, others) and Remittance (835) transactions
• Responsible to complete, troubleshoot and test proprietary scripts to aid in processing
• Engage key stakeholders and subject matter experts throughout the project lifecycle for planning and issue resolution
• Identifies and proposes resolutions for systems issues or changes that impede timely and accurate Revenue Cycle services
• Maintain checklists, issues tracking and other administrative needs
• Coordinate with customer IT personal to set-up and configure product modules
• Responsible for product testing and resolution of product configuration issues during Implementations
• Troubleshooting and resolving technical issues encountered by customers
• Responsible to manage tasks within IT infrastructure and platform for transaction processing
• Effectively respond to changing product, project and customer demands while balancing multiple ongoing projects
• Coordinate with product development team in identifying and resolving product bugs delaying implementations
• Participate in customer meetings which could be on-site or remote (travel may be required)
• Assist other teams and team members when needed

What are the requirements needed for this position?

• 7+ years of experience in software support or product implementation

What critical skills are needed for you to consider someone for this position?

• Strong interpersonal and communication skills with demonstrated ability to assist in facilitating projects.
• Strong time management and organizational skills
• Ability to prioritize the implementation needs of multiple projects in a fast-paced environment
• Ability to make independent decisions
• Excellent skills in Microsoft Office & Windows OS and installing, uninstalling, and troubleshooting software
• Strong understanding of Healthcare Transactions, data elements, and troubleshooting including 837, 835, 270, 271, 278, HL7 and others

What other skills/experience would be helpful to have?

• Basic SQL knowledge or understanding of databases, preferred
• Experience with hospital information systems and/or building screen-scraping solutions, desired (Epic preferred)
• RCM, Healthcare insurance or Hospital Information Systems knowledge or experience, preferred
• Knowledge and understanding of insurance payer edits/requirements a plus
• Business analyst experience a plus (may assist in department reporting)

What are the working conditions and physical requirements of this job?

• General office demands/Home office

How much should I expect to travel?

• Some rare travel may be required
• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

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Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.