Paylocity is an equal opportunity employer.
Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Position Overview:
The Partner Integration (PI) team is responsible for exchanging data between our Payroll, HR, and Time and Labor products with external partners used by our clients to provide other related services such as 401(k), benefits, banking, and human capital management systems. The Implementation Analyst Partner Integration is an entry-level position.
Location: Remote
Reports To: Manager Implementation Technical Services
Responsible for partnering with brokers and clients utilizing Employee Navigator and bswift resellers and retain clients by providing outstanding customer service through basic technical knowledge, effectively leveraging available resources and prioritizing issues. The specialist will work with internal partners to ensure the on-time delivery of projects as they relate to our broker partners and mutual clients.

• Lead implementation efforts between partners, Employee Navigator, and Paylocity to fully integrate the two systems on our API solution. Timely responsiveness & proactive follow up to drive implementation to completion.
• Responsible for supporting Paylocity's Partner Portal where our Channel Partners gain access to information to assist them in serving their clients better
• Provide brokers with guidance on benefit admin best practices, organizational change management and a consultative approach to determine broker and client's requirements providing industry best practices where applicable.
• Able to be available on a consistent basis, manage workload to maintain availability, problem solve, troubleshoot & effectively resolve issues for client/broker; escalate when needed
• Meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution, escalations, client retention, etc. as monitored by Leadership Team; leverages metrics to understand performance, adjust behaviors and identify where additional support is needed
• Appropriately & effectively use resources to find and validate answers, resolve and document issues in a way that adheres to benefit policies and ensures seamless client support. Listens to feedback, seeks to understand and adjusts behaviors as needed
• Assist with any special projects as assigned.

Education and Experience

• High School diploma or GED
• Minimum 1 year in a customer service or client-facing role with exceptional client service orientation.
• Strong computer skills including Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to engage in high-touch, expertise-driven interactions in the employer and benefits market space.
• Ability to work successfully at both a strategic and tactical level with clients and senior management.
• Self-starter with proven organizational skills and ability to multi-task.
• History of achieving and exceeding assigned goals.
• Strong negotiation skills with the ability to adapt to adjusted client priorities.
• Ability to interact with and manage clients in difficult situations.

Preferred Skills:

• Optional, but preferred professional certifications: PHR, SPHR CBP, CEBS, CPP, or FPC.

Our journey forward.
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We've made great strides to support diversity, equity, and inclusion. That being said, we realize there's still room for improvement. Our current focus is on the following initiatives:

• Education & Awareness
• Client Community
• Company Representation
• Advocacy & Support
• Fairness & Equality
• PCTY Gives

Paylocity is an equal opportunity employer.
Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]
This role can be performed from any office in the US. The pay range for this position in Colorado is $39,520-$60,528 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here . This information is provided per the Colorado Equal Pay for Equal Work Act. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.