At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

IDD16 - Senior Systems Analyst

ACCOUNTABILITY STATEMENT Senior Systems Analyst will provide technical and project leadership in the support of a suite of application systems for key business areas through an understanding of system application knowledge and departmental business workflow. The candidate analyzes, designs, supports, and documents systems applications, serves as a technical subject matter expert by actively participating in the development of systems, configuration consultation, vendor evaluation, and problem resolution of multiple systems. The Senior Systems Analyst will provide project support through the design phase of systems development lifecycle, execute application configuration, and change control management for all supported applications. Under limited supervision, the candidate will design complex multi-system capabilities to meet the needs of the business, and makes recommendations in areas that require a high level of technical competency. The candidate must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service.

ESSENTIAL JOB FUNCTIONS

• Analyzes business requirements, and updates and/or creates functional specifications for existing and new application systems to support and optimize Credit Union business processes.
• Perform system configuration for existing and new application systems supporting Credit Union business processes which are enterprise-wide in scope and large in complexity.
• Performs as a subject matter expert for at least two major Credit Union system (examples include but are not limited to the core financial systems, Internet Mobile Banking, lending applications, mortgage origination system, front-end applications, Enterprise Content Management, and Customer Relationship Management (CRM) system.
• Performs as a subject matter expert and assist in the cross-training of application and interfaces with department peers.
• Develops an understanding of internal and/or external customer business requirements.
• Assists in the research and design of tactical and strategic system solutions for business process and/or efficiency opportunities.
• Provides 3rd tier problem resolution assistance for system deficiencies or errors and coordinates the prompt diagnosis and resolution of application system issues that have an impact on the production environment and document management of the Credit Union business departments. Coordinates with the application vendor/development team to resolve problems and trouble tickets. Maintains application performance and integrity during ongoing development, modification and support processes. Works directly with the vendor to obtain package application support.
• Works with business operations analysts and the Quality Assurance team to assist in the development of departmental testing requirements for applications programs and coordinates completion of change management control processes related to the production and test environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data.
• Collaborates with the business operations analysts and technology teams in the development, testing and implementation of new applications, existing application upgrades and new application releases and participates in large group projects under the direction of an assigned Project Manager as appropriate. Works with analysts in supporting end-user requests, assists in change management controls of the production environment. Closely works with the Database Administrator building SQL scripts, maintaining application databases and recovery processes and activities for the application of data.
• There are periods when extended hours are required to meet deadlines, and when incumbent will be "on call" for system problems encountered at any time; 24 hour per day, 7 day per week.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Information Technology team.
• Performs other duties as assigned.
• Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
  • Focus - Focus your full attention by carefully listening to and observing your clients or member.
  • Connect - Consistently be friendly and approachable. Demonstrate you care.
  • Understand - Listen empathetically and ask questions (70% to 30%).
  • Counsel - Recommend solutions based on your client's or member's needs and objectives.
  • Advance - Ensure that member's or client's expectations were exceeded.
  • Verify necessary follow-up actions were completed.

EDUCATION

• Position requires a Bachelor's Degree in Computer Science, Management Information Systems (MIS) or other Information Systems related technical field, non-degree holders must possess a minimum of 6+ years of relevant experience.
• Five 5+ years of experience in process/application design, or providing support on software development teams.

EXPERIENCE

• 5 + years' experience in application development and/or system configuration support.
• Candidates must have experience designing and analyzing business processes, and creating flow models and diagrams in support of requirements and software development.
• Contributor to project implementations that utilized a formal project management methodology, quality assurance program, and SDLC, or applicable Agile methodology.
• Proficient knowledge of various applications, business operations and regulatory requirements.
• Strong understanding of software design, relational databases, knowledge of SQL and Stored Procedures. Microsoft SQL Server preferred.
• General knowledge of XML, Web Services, JavaScript, ASP and .Net technologies.

KNOWLEDGE, SKILLS & ABILITIES

• The candidate should possess strong interpersonal, organization, problem solving, conflict resolution, and negotiation skills.
• Ability to quickly grasp concepts, analyze data, and provide feedback to project teams.
• Ability to read, analyze, interpret, and apply common systems development requirements and design criteria.
• Structured Quality Assurance testing program development and ongoing process support in a systems environment.
• Experience with establishing technology guidelines based on best practices in enterprise application architecture and software development.
• Ability to lead technical and procedural standards (SDLC) for systems design, development, verification, and implementation.
• Multi-task and manage unstructured tasks within specific guidelines and time constraints.
• Must be highly motivated and organized.
• Familiarity with writing basic SQL scripts.
• Capable of performing application administration of system files, parameter settings, software configuration tables, and database edits.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.