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Boston, MA

Head of People Analytics and Listening at MassMutual (Boston, MA)

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Head of People Analytics and Listening

We are looking for an innovative and visionary leader as Head of People Analytics and Listening to design and lead the people analytics and listening strategy aligned with MassMutual priorities. We have built a solid foundation of People Analytics capabilities and this role will be leading our journey to move from Insights to action, establish and further mature our data management capabilities across the pillars of insights ,analytics, listening tools, market intelligence, benchmarks, as well as support our listening strategies to collect, understand and act on employee feedback.
The role requires building relationships with a wide variety of HR and cross-functional partners and will lead a team. The partners include stakeholders such as the HR Leadership team, functions across HR including HR Business Partners DEI, Talent Acquisition, Learning & Development, Talent Management, Total Rewards, People Services and Employee Relations.


  • Build and lead the vision, strategy, and roadmap for the Enterprise People Analytics & Listening function

  • Lead the people analytics tools and technology strategy leveraging industry best practices and technology trends.

  • Building advanced analytics, automation of reporting and dashboards , visualization and storytelling capabilities

  • Lead the People Analytics team talent and resourcing strategy, identifying and assessing ongoing needs, developing talent and building capabilities in line with the HR strategies, evolving business needs and organizational maturity.

  • Generate insights and analysis to share on “Moments That Matter” across talent life cycle with HR and Leadership, influencing strategies and drive critical people decisions.

  • Build and implement a holistic employee listening framework, strategy and practices. 

  • Identify ongoing market trends, best practices and benchmarks to keep listening strategies current and relevant 

  • Designing relevant measurement strategies to developing and administering surveys 

  • Program manage surveys and oversee administration for survey platforms/vendors including configuration, security, end user training and support

  • Apply statistical methods, NLP and sentiment analysis to correlate employee engagement with other signals like retention, productivity and overall experience metrics

  • Integrate survey data with other organizational datasets and excel at meaning-making and synthesizing data and information into coherent storytelling, recommendations and influence 

  • Continuously assess demand and capacity and prioritize to balance customer needs with resource availability.

  • Develop and lead the enablement strategy to drive adoption of the self-service analytics tools and building organizational capabilities in driving data-based decisions.

  • Ensure compliance with all company and other applicable data security and privacy requirements.

  • Establishes KPIs to measure the success of the team and the impact of people analytics on business outcomes.


  • 12+ years of relevant professional experience.

  • Bachelor's degree in HR, Analytics, Statistics, or equivalent experience.

  • 7+ years' experience successfully leading teams who manage multiple priorities & deliver projects through on-time, on-budget, and with quality.

  • Ability to develop effective business relationships within all levels of the company

  • Expert knowledge and experience using HR data and analytics using qualitative and quantitative metrics to provide a holistic view and solutions

  • Comfortable with presenting, storytelling using data and influencing at the senior leadership level

  • Working knowledge of technology systems and the IT ecosystem to partner with IT on the technical strategy and help the team in overcoming roadblocks

  • Self-directed and comfortable working in ambiguous environments.

  • Solid attention to detail and organizational skills

  • Superb communication, collaboration, team dynamics, and conflict resolution

  • Good understanding of the Agile principles and methodologies and how they're applied in workplace culture

  • Must be eligible to work in the US without sponsorship


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Offers of employment are contingent on the completion of satisfactory references, background investigation, and (if applicable) any federal securities law requirements/FINRA regulations (including fingerprinting) and/or passing of a drug screening.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
OKR operational model
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability insurance
For details on short term and long term disability insurance please visit
Dental insurance
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision insurance
Health insurance
To learn more about our Health and Welfare Benefits please visit:
Life insurance
For more information about our Life Insurance Benefits please visit:
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) matching
Performance bonus
Charitable contribution matching
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous parental leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Family medical leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid volunteer time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid holidays
Paid sick days
Occasional illness: up to 5 days per calendar year.
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
320 hours of caregiver leave to take of loved ones when it matters most.
Office Perks
Commuter benefits
Free daily meals
Free snacks and drinks
Onsite office parking
Fitness stipend
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit:

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