Head of Business Analytics & Insights at Genesys (Indianapolis, IN)

| Indianapolis, IN
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The Genesys Data and Analytics team is looking for an experienced leader to build and scale our customer facing business analytics and insights organization. Reporting to the Chief Data and Analytics Officer, you'll work across our growing family of products and functional areas (marketing, sales, finance, HR, etc.) partnering with functional leaders and their teams to build data and analytics products to meet their needs. You'll define KPIs, metrics, driver trees, data products, analytical solutions, drive roadmaps, and uncover opportunities to improve our analytical capabilities. Most importantly, you'll recruit the best analytics and data science talent to take on some of the most challenging business problems in the industry.

The ideal candidate will have experience building and leading an analytics team, will have experience working with large data sets, designing and building data and analytics products, and will have experience in data-driven decision making. You will be a great fit if you have a strong bias towards action, enjoy finding patterns amidst chaos, and have demonstrated success in using analytics to drive business impact. We're looking for someone who has the technical skills to deliver solutions and surface insights quickly, and the interpersonal skills to communicate those insights in a way that persuades action.

  • Recruit and lead a high-performing team of data engineers, business analysts and data scientists
  • Work with your team to develop new analytic methods, products, practices, and standards
  • Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business
  • Partner with product leaders, designers, and engineering managers to improve our products and prioritize projects for impact
  • Lead the product strategy for the analytical platform
  • Use data science methods to generate and test hypotheses. This includes: Performing analytical deep-dives to identify problems, opportunities and actions required; managing the design, execution, and analysis of A/B or multivariate testing programs; driving rigor and testing culture through product teams
  • Act as a center of excellence for business analytics and insights, partnering with federated analytics teams to improve their methods, practices, storytelling, visualization solutions, analytical rigor

  • 10+ years of analytics / data science experience or equivalent; 7+ years of experience managing and scaling high growth analytics / data science teams in a data driven e-commerce company
  • Skilled at running cross-functional relationships and communicating with leadership across multiple organizations
  • Well versed in the big data Ecosystem (Amazon EMR, Hadoop, Spark, R, Presto, Hive), database (Oracle, MySQL, Postgres, Microsoft SQL Server), NoSQL (Amazon DynamoDB, HBase, MongoDB, Cassandra), data warehousing (Amazon Redshift, Teradata, Vertica, Snowflake)
  • A deep understanding of statistical analysis (e.g. hypothesis testing, experimentation, regressions) and familiarity with statistical packages, such as Matlab, R, SPSS, or SAS
  • Experience implementing deep learning/machine learning models
  • Proficiency in one or more analytics & visualization tools (e.g. Chartio, Looker, Tableau, QuickSight)
  • Inspiring leader with a driven, results-focused attitude
  • Strong analyst who is attentive to detail and sets a high bar for work produced by the team
  • Ability to work in a dynamic, challenging environment where decisions you make will have a large impact
  • Strategic problem solver who simplifies problems to their core elements and finds creative solutions
  • Get-it-done mindset. You're not afraid to take risks, you're humble and scrappy!
  • Degree in economics, applied math, statistics, engineering or other quantitative field a plus

  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/

More Information on Genesys
Genesys operates in the Artificial Intelligence industry. The company is located in Daly City, CA, Indianapolis, IN and Durham, NC. Genesys was founded in 1990. It has 6774 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 72 open jobs at Genesys, click here.
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