Global Payments Analyst (Charleston, SC)

| Charleston, SC
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About the role:

Blackbaud has a career opportunity for an experienced Payments Analystsupporting Blackbaud's Global Payments Platformwho will help support the rapid growth of Blackbaud's payment services business. Through collaboration with the business units and internal partners, support the strategy the Payments Center of Excellence (PCOE) related to delivering service to internal/external clients utilizing our global payment offerings.

This position will support daily domestic & international transactional processing across our four major payment platforms and an array of transaction types including ACH, Wire Transfer, Debit Card, Credit Card, Check, Pay Near Me and Flywire.

This role will operate in a hybrid work model, and will require working onsite 3 days per week, at Blackbaud's World Headquarters in Charleston, South Carolina.

What you'll be doing:
  • Facilitate daily, monthly, and quarterly reporting as well as detailed analysis assigned.
  • Take ownership of daily remote deposit capture (RDC) processing as well as ACH returns and Credit Card chargebacks.
  • Participate in departmental and enterprise-wide projects as a SME and/or primary point of contact representing the Payments COE.
  • Own the 1099-K data collection, data sanitation, preparation, generation, and validation of the final product.
  • Ensure incoming and outgoing payments are addressed and processed timely within the established service levels (SLAs).
  • Support notification and troubleshooting any payment cycle processing issues by working with product/technical teams, as well as provide recommendations for improvements.
  • Analyze incoming client payments received via in office checks, wire transfers and lockbox.
  • Perform daily banking transactions, assist with accounting activities, and support all payment functions as needed.
  • Support daily activities related to Blackbaud's white label corporate credit card program offering for our clients.
  • Provide central point of issue resolution for internal and external clients via and other internal applications.
  • Initiate daily Wire Transfer, ACH, check, credit card transactions and refunds for approval including the generation of related supporting documentation. (Domestic & International)
  • Partner with teammates as well as other business units to facilitate payment related analysis including third party fees, client behavior, expense tracking and controls.
  • Build strong relationship between the Payments COE and other internal departments (e.g., accounting, tax, sales, customer success, etc.), so related activities are coordinated, and information is effectively communicated

What we'll want you to have:
  • BS or BA degree in business or related field, or equivalent professional experience
  • 3+ years of experience in the functional area of treasury management/services operations, in a banking environment
  • Demonstrated knowledge of banking, bank transactions, products, Credit/Debit Cards, Wires, ACH, Remote Deposit Capture, etc.
  • Experience with treasury workstations, electronic banking platforms/web portals and Remote Deposit Capture; corporate credit card programs and international banking experience preferred
  • Solid knowledge of payment industry requirements such as: interchange, gateway, payment processing, one-time and recurring payments, credit card reconciliation, refunds, chargebacks, PCI compliance strongly preferred


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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
More Information on Blackbaud
Blackbaud operates in the Cloud industry. The company is located in Charleston, SC, Charleston, SC, New York, NY, Bedford, NH, St Paul, MN and Austin, TX. Blackbaud was founded in 2022. It has 3400 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 6 open jobs at Blackbaud, click here.
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