Instacart
Instacart is a North American leader in online grocery delivery.
San Francisco, CA
Remote

Fulfillment, Machine Learning Engineer (Staff/Senior)

| San Francisco, CA + 1 more | Remote
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We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

OVERVIEW

The Fulfillment Marketplace system sits at the core of Instacart. We build industry leading technology to power a balanced, sustainable and resilient marketplace that efficiently meets customer demand, incentivizes shoppers, and offers a widening range of high quality services. Our engineering teams are world-class experts in systems, algorithms, machine learning, optimization and operations research, working together to drive technology innovations in areas such as routing, matching, pricing, forecasting, incentives that enable best product experiences for our customers and shoppers.

Given the scale and growth of our platform and the combinatorial explosion of logistics possibilities, our system needs to handle billions of computations in real time and provide optimal solutions that lead to the most efficient and reliable way of fulfilling customer orders. We rely heavily on state-of-the-art data infrastructure and online inference architectures paired with best-in-class modeling techniques and methodologies so as to adapt to the dynamic nature of customer demand, available inventory, and shopper supply. As a technologist, joining our team means working on endless fun and challenging problems with a brilliant team that has been central to, and is playing an increasingly critical role to the growth of the Instacart platform. 

ABOUT THE JOB

  • This is an individual contributor role with significant impact both within the machine learning team and on product team(s) you will collaborate with
  • You will be responsible for technical roadmaps and will collaborate with Product Management, Data science, Product Engineering and Design to shape the overall product roadmap
  • You will conceive and lead projects while being a hands-on builder of machine learning software components in the production environment that directly drive customer impact 
  • You will be a strategic thought partner for leaders across the organization on driving business impact through machine learning
  • You will coach and mentor the next generation of strong engineers on the team

A few project examples: Services & Pricing, Logistics, Dynamic Pricing, Marketplace Balancing

  • Imagine an on-line shopping experience where delivery options and pricing are dynamically constructed to boost your shopping experience. 
  • We aim to bring such a personalized delivery experience to online shopping. The goal is to let people order whatever they want, whenever it's convenient, for a price that fits their budget.
  • Machine learning models play a major role in predicting the ETA of delivering an order to any user, the capacity of each delivery option based on real-time shopper supply, and the corresponding pricing of each delivery option. 
  • We work on improving all these models on Instacart to present the most desirable shopping experience for each user, in order to retain loyal customers and gain new customers. 
  • Logistics works on a range of interesting and challenging problems, from making sure orders are fulfilled efficiently and on-time to helping customers decide what to buy. 
  • Dynamic Pricing owns how we pay for work. We pay multi-billion dollars annually to shoppers and it is the vast majority of the spend needed to run our business. 
  • We're working to overcome big challenges, including adjusting in real-time to local supply and demand conditions across multiple countries, supporting massive scale for our optimization engines, and figuring out how to structure pay for next-generation fulfillment models and products. 
  • Marketplace balancing is aimed to optimize Instacart’s demand and supply distributions through forecasting, decision making, and balancing levers. Typical forecasting projects include: building ML based forecasting models, tracking real-time demand/supply events, and building scalable forecasting pipelines and systems. 
  • The decision-making system consumes demand/supply forecasts and makes coordinated and optimized decisions on when, where and how to apply particular balancing levers to match demand and supply. 
  • The charter of the balancing levers includes the development, measurement, and optimization of various demand shaping techniques, and supply acquisition, promotion, and engagement channels.

ABOUT YOU

  • Strong expertise in one or more of the areas: machine learning, operations research to solve optimal routing, inventory management, marketing mix optimization, pricing, or time-series forecasting
  • Have 6+ years of industry experience developing machine learning models with large datasets and related production engineering to solve real-world problems end to end
  • Have a graduate degree in artificial intelligence, machine learning or equivalent self study and experience
  • Have strong programming skills in Python (or similar languages) and fluency in data manipulation (SQL, Spark, Pandas) and machine learning (scikit-learn, XGBoost, Keras/Tensorflow) tools
  • Have experience leading multiple projects of varying scope and complexity in more than one problem space
  • Are a technical leader who is comfortable handling projects of significant complexity and ambiguity
  • Are a strong communicator who can collaborate with diverse stakeholders across all levels

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
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What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.
Partners with Nonprofits
Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.
Diversity Employee Resource Groups
At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), [email protected], and [email protected]
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.
Flexible Work Schedule
As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.
Family Medical Leave
Adoption Assistance
We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.
Company sponsored family events
We partner with our [email protected] community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.
Professional Development Benefits
Job Training & Conferences
We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

An Insider's view of Instacart

What’s the vibe like in the office?

Family—its what I think of when someone asks me about the Instacart Finance team. It is ACCR-UAL world out there but all of us have each other’s back!

Sachin

Payroll Manager

What does your typical day look like?

Our team is hyper-focused on delivering value to our enterprise customers. We are shaking up the grocery industry and every day brings a new challenge. There's never a dull moment on the technical delivery team!

Nicola

Technical Project Manager

How has your career grown since starting at the company?

Instacart has given me the opportunity to grow my career significantly over the last 5 years. I started as an In-store shopper, became a Shift Lead, was promoted to Site Manager. Eventually, I transitioned into a new role on my current team at HQ and am expanding my coding skills with Carrot University, our internal coding bootcamp.

Annabel

Shopper Community Lead, Field Operations

How do your team's ideas influence the company's direction?

"I love being a part of the Care team because we genuinely care about the customers that use our platform and our employees who work hard to ensure a great experience. I get to play an integral role in helping us turn our Care vision into reality."

Kiha

Human Resources Director, Care

What are some things you learned at the company?

As a large company that is growing quickly, there is still a huge appetite for trying new things; in fact, it's the expectation. There is no 'cookie-cutter' approach.

Tonci

Senior Technical Recruiter

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