Fraud Risk Analyst at Candy

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Candy’s mission is to deepen our connection to experiences that bring us joy. As fans. As collectors. As people creating lives, we’re passionate about living. We understand that connection because we’ve chased it since we were kids. We are unapologetic fans and serious collectors who see limitless possibilities in the digital revolution that’s disrupting – more like exploding – the way we engage and experience our favorite sports, music, art, and cultural icons.

We know the passion of being a die-hard fan and the need for the experience beyond the bleachers. We’re building a fully immersive storefront where fans can not only buy, sell, and trade their digital assets, but also experience a fully immersive marketplace that gives our users enablement beyond imagination with their digital assets. 

Fandom. Reimagined.

OUR INVESTORS:

  • Michael Rubin- Founder & CEO of Fanatics & Philadelphia 76ers co-owner 
  • Mike Novogratz - CEO of Galaxy Digital, Pioneer Investor
  • Gary Vaynerchuk- CEO of VaynerMedia, Social Media Entrepreneur

SO YOU WANT TO JOIN CANDY?

We are looking for a Fraud Risk Analyst to join the Risk and Compliance Department here at Candy. We are responsible for keeping our customers safe and ensuring the Candy Platform remains uncompromised. You will play a leading role in fraud detection, as well as fraud prevention, for the Candy Platform, ensuring account safety for thousands of users, and millions of dollars in transactions.

We are searching for creative minds that are excited to take on challenges in the immediate while providing vision to the future. We want builders, innovators, and those that can not only think outside the box, but collaborate outside the box.


AS OUR MOST VALUABLE PLAYER, YOU WILL...

  • Communicating with Candy customers to help solve payment issues, complaints, fraud notifications, and security incidents.
  • Investigating new fraud trends, synthetic identities, payment disputes (chargebacks), money laundering signals, fraud networks, organized crime, and scams.  
  • Make data-driven decisions on refunds, account shutdowns, platform suspensions and bans. 
  • Use advanced technologies to identify stolen identities, synthetic identities, stolen credit cards, and illegal activities.
  • Partner with multiple teams across the organization to mitigate risk, fraud, and platform abuse.
  • Monitor queues, tickets, and alerting systems to quickly stop fraudulent or illegal activity before it happens, and to ensure all SLAs are met within the correct time window.
  • Provide managers and leadership with recommendations on how to stop new fraud or loss trends based on a data driven approach.  
  • Become a subject-matter expert within a sub-field of the risk team and own that sub-fields operations, threats, and incident responses.
  • Track possible security incidents, account takeovers attempts, and attempted stolen assets to find innovative ways to prevent future attacks and losses.
  • Keep up-to-date on industry trends and industry fraud/risk management best practices.
  • Work with fraud and risk management to make recommendations, changes, and adjustments to operations, policies, rule engines, and techniques to improve team performance.
  • Identify new attack exploits and the modus operandi being used by fraudulent groups, networks, or individuals to target the platform or customers with the goal of our-strategizing and belong one step ahead of them.

WHO ARE YOU?


  • An Associates Degree or higher in business, cyber security, risk management, political science, technology fields, computer science, criminal justice, leadership, or a related field that required a high degree of critical thinking.
  • Excellent written and verbal communication skills in English.
  • Ability to critically think through new problems, and identify innovative ways to prevent new problems.
  • Have 1+ years of professional work experience in a similar role OR 2+ years of experience in a different role within the e-commerce, technology, payments, digital banking, or FinTech fields.
  • Have very strong time management and prioritization skills.
  • Able to work both independently and collaboratively on a close knit team.
  • Able to be flexible and available to assist managers or team members during high volume situations or events, sometimes after normal office hours. 
  • Able to successfully complete projects and tasks with minimal supervision and overwatch.
  • Comfortable using Microsoft Word/Excel/Powerpoint, Internet Searches, and social media sites like Facebook/Instagram.
  • Have an investigative mindset and enjoy trying to solve challenges and puzzles that others think are impossible.
  • Experience using a data analytics tool like SQL, Looker, Snowflake, Tableau, or other similar data analytics tools. 
  • Experience using fraud prevention technologies like LexisNexis, 3DS, Riskified, Accertify, Kount, ThreatMetrix, MaxMind, or other similar technologies.
  • Understand basic fraud prevention tactics and terminology like: ATOs, True Fraud, Friendly Fraud, Bot Attack, 2FA, MFA, 3DS, AML, Card Testing.
  • Have experience working in the NFT industry or have a personal understanding of NFTs (you buy, collect, or sell NFTs yourself). 
  • Have experience working with payment processors like Stripe, Circle, BrainTree, Adyen, Checkout.com, Gravity, Paysafe, etc.
  • Are available to work any day of the week and are willing to work overtime if needed.

You’ll Love Working here because...


  • Our People. You will be working with the top players who are the most talented, fun, supportive, and innovative leaders and teams. Aka, people you can be proud to work with!
  • Our Mission. We believe that we are building something great and that the best things we create will make the world a better place. Our goal is to deepen our connection through experiences to fans and collectors globally.
  • Perks. Our team-based culture provides the foundation for people to do their best work and constantly learn and grow. We offer a full slate of benefits, including competitive salaries, stock options, health coverage, and unlimited vacation. Given that we’re an early-stage startup, our benefits package continues to evolve as we do. Your ideas and suggestions matter to us! 


Our Core Values.


  • Trust. We safeguard the goal. We believe we will only succeed if we earn trust – trust of our people, trust of our customers, trust of our partners. We will strive to achieve and keep faith at all times.
  • Innovation. We dream big. We’re endlessly curious and constantly searching for the best, the better, and the never-before imagined.
  • Excellence. We take big swings. We have high expectations of ourselves in everything we do.
  • Grit. We push past the finish line until the last second. Giving up is not an option. We will always find a way. 
  • Inclusion. We are a team player, and we are in it together. We believe that diverse thinking comes from different thinkers, and we need all perspectives to come together and win.
  • Authenticity. We are the real deal and always authentic in what we create, our dealings with others, and in who we are as human beings. 
  • Accountability. We carry the ball. We hold ourselves to the highest moral and ethical standards. We will be fair and honest and take responsibility for our actions.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • UnityLanguages
    • NextJSLanguages
    • TypescriptLanguages
    • TailwindLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • Affinity DesignerDesign
    • AxureDesign
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • PixelmatorDesign
    • SketchDesign
    • SolidWorksDesign
    • UXPinDesign
    • UnrealDesign
    • JIRAManagement
    • SmartsheetManagement

An Insider's view of Candy

How does your team reward individual success?

Rewarding individual success is top of mind for Candy. With recognition of individual success comes team goal achievement, creating an environment where our team members thrive. People go where they are appreciated, and to win as an organization, your peers and associates must first win.

Joe

SVP, Operations

What projects are you most excited about?

The two projects I am working on, and feel super excited about, are the Collectible Gallery and the Candy Marketplace. We are not just creating another NFT marketplace, but we are creating a brand new, user-centered, immersive collecting experience that the community and our users want to have and feel excited about as well.

Chelsea

Senior User Experience Designer

How does the company support your career growth?

Since starting at Candy, the leadership team here, including my manager, have given me so much opportunity to accelerate my career. I have been given unlimited potential to make an impact when it comes to building out our talent acquisition team, contributing to our culture and uplifting our values. I have felt so welcomed and empowered!

Sara

Senior Technical Recruiter

How do you empower your team to be more creative?

I like to nurture open communication with my team. Brainstorming sessions can inspire team members and evolve ideas to a point where they can be fully realized.

I encourage people to look at ideas from totally different angles. I support people's diverse ways of working, allowing individuals to choose how they work can promote creative results.

Shane

SVP, Creative

How would you describe the company’s work-life balance?

Candy leadership always encourages us to put ourselves and our family on the top of our to-do list. We're expected to work to live, not live to work and that's so refreshing in a startup environment.

Maddie

Executive Assistant

What are Candy Perks + Benefits

Candy Benefits Overview

At Candy, we are people first. We want to make sure that our employees feel supported, involved and uplifted.

Culture
Volunteer in local community
Part of Candy's culture is giving back. We put a focus on volunteering within our community with parks, people and the environment.
Partners with Nonprofits
We partner with nonprofits including Hudson River Park, keeping our community clean and sustainable!
Friends outside of work
Eat lunch together
Intracompany committees
We have intracompany committees involved in things like holiday parties, events, volunteer opportunities and more to come!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
With Diversity Champions, Candy's staff is focused on diversity so we can ensure the most dynamic professional community.
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Candy's wellness program is in the works and is coming soon!
Mental Health Benefits
We are currently implementing mental health benefits that employees can opt into.
Retirement & Stock Options Benefits
Company Equity
As part of our compensation plan, we are typically able to offer stock options within Candy.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Candy offers a flexible schedule giving our associates the ability to balance work and life!
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have unlimited PTO here at Candy, take the time you need and unplug!
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Candy has quarterly outings that our team members love to participate in. We go to games, restaurants, and more!
Free Daily Meals
Candy provides free lunches in the office for those who come in.
Stocked Kitchen
Some Meals Provided
Happy Hours
Candy has regular happy hours inside and outside the office.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Candy provides mentorship within and across teams, giving associates insight into all parts of the business and unlimited potential to grow.
Time allotted for learning
Customized development tracks

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