About the Role

At Chime, managing risk is one of the key competencies that set us apart from our peers. Our goal is to keep member accounts safe, provide them uninterrupted access to their money, and minimize risk exposure all while maintaining best-in-class fraud loss metrics. As a Fraud Investigations M at Chime, you will be part of the Chicago office where you’ll lead a team of Investigators who analyze suspicious fraudulent activity to help develop, refine, and execute Chime’s tactical risk strategies. In this role, you’ll inspire and motivate while upleveling your team identify outlier pattern detection while taking appropriate actions on Chime member accounts with a high rate of precision.

This job cannot be performed in the state of Colorado.

In this role, you can expect to

• Hire and manage a team of experienced fraud investigation professionals.
• Execute analysis for identifying and consistently categorizing the root cause of fraud events observed or attempted at Chime.
• Be able to effectively articulate and influence within the risk organization and cross-functionally on actions recommended from the team’s fraud analysis.
• Act as the first point of contact for internal, external, and member escalations.
• Understand current risk methodologies and conceptualizing solutions.
• Partner with Analytics and Data Science teams to execute risk mitigation tactics and deploy models focused on identifying various fraudulent behavior and activity proactively.
• Support ad-hoc projects as assigned.

To thrive in this role, you have

• At least 2 years of people management.
• At least 4 years of experience with fraud prevention, fraud data analysis, investigations, or risk management.
• Knowledge of basic SQL and/or dashboard creation and demonstrates a willingness to learn data systems and up-level proficiency.
• Drive and ability to work efficiently and independently in a fast-paced, technology-driven environment.
• Exceptional organizational and communication skills with the ability to articulate complex concepts in a clear manner.
• Experience analyzing current fraud trends.
• Excellent analytical and problem-solving skills.
• A positive, team player mentality with strong collaborative qualities.
• Experience navigating information in case management systems.

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others. 

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝  Quarterly stipend to spruce up your home office 
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with federal, state, and Cook County ordinances. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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