Fraud Analyst at Candy

| New York City, NY
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Candy’s mission is to deepen our connection to experiences that bring us joy. As fans. As collectors. As people creating lives, we’re passionate about living. We understand that connection because we’ve chased it since we were kids. We are unapologetic fans and serious collectors who see limitless possibilities in the digital revolution that’s disrupting – more like exploding – the way we engage and experience our favorite sports, music, art, and cultural icons.

We know the passion of being a die-hard fan and the need for the experience beyond the bleachers. We’re building a fully immersive storefront where fans can not only buy, sell, and trade their digital assets but also experience a fully immersive marketplace that gives our users enablement beyond imagination with their digital assets. 

Fandom. Reimagined.

OUR INVESTORS:

  • Michael Rubin- Founder & CEO of Fanatics & Philadelphia 76ers co-owner 
  • Mike Novogratz - CEO of Galaxy Digital, Pioneer Investor
  • Gary Vaynerchuk- CEO of VaynerMedia, Social Media Entrepreneur.

SO YOU WANT TO JOIN CANDY?

We are looking for a Junior Fraud Analyst to join the Risk and Compliance Department here at Candy. We are responsible for keeping our customers safe, and ensuring the Candy Platform remains uncompromised. You will play a leading role in fraud detection as well as fraud prevention for the Candy Platform, ensuring account safety for thousands of users, and millions of dollars in transactions.

We are searching for creative minds that are excited to take on challenges in the immediate while providing vision to the future. We want builders, innovators, and those that can not only think outside the box but collaborate outside the box.


AS OUR MOST VALUABLE PLAYER, YOU WILL...

  • Review Customer Accounts for potential cases of fraud
  • Work closely with Risk and Compliance team on proactive prevention strategies
  • Be a thought partner directly with our Head of Fraud and Risk Management on keeping our customers safe
  • Act as an advocate on risk to our product and engineering teams
  • Build reports on Fraud monitoring for senior leadership
  • Protect millions of dollars in transactions from Cyber Threats.
  • Communicating with Candy customers to help solve payment issues, complaints, fraud notifications, and security incidents
  • Investigating new fraud trends, synthetic identities, payment disputes (chargebacks), money laundering, fraud networks, and scams  
  • Making decisions on refunds, account shutdowns, platform suspensions and bans 
  • Using advanced technologies to identify stolen identities, synthetic identities, stolen credit cards, and illegal activities
  • Partnering with teams across the company to help mitigate risk, fraud, and platform abuse
  • Monitor queues, tickets, and alerting systems to quickly stop fraudulent or illegal activity before it happens 
  • Providing your managers with recommendations on how to stop new fraud or loss trends based on a data driven approach  
  • Will become an subject-matter expert within a sub-field of the risk team, and own that specialties operations, reporting, and incident responses
  • Will track risk incidents, account takeovers, stolen assets, and attempt to find innovative ways to prevent future losses
  • Will keep up-to-date on industry trends + digital fraud and risk management industry innovations and best practices
  • Working with management to make recommendations, changes, and adjustments to operations, policies, and techniques to improve team performance
  • Identifying new attack exploits and modus operandi being used by fraudulent groups or networks to target the platform or customers
  • Supporting you direct team, giving recommendations, and challenging the standards in order to find new ways to improve the teams fraud capture rate

WHO ARE YOU?


  • Have 1+ years of experience in risk/compliance
  • Experience in the tech or gaming industries
  • Experience with manuel reviews
  • Associate’s Degree (or higher) or equivalent relevant experience
  • Familiarity in the NFT/Web3.0/Blockchain space
  • Passionate about about Collectables, Sports, Events, or the Metaverse
  • A critical thinker, someone who is eager to make a major impact from day one
  • Are very skilled using Microsoft Excel 
  • Have experience using SQL, Python, or other tools like Tableau, Looker, and Snowflake (Nice to have)
  • Have knowledge of basic digital fraud trends, scams, criminal justice, and online crimes (Nice to have)
  • Have used or understand how to access the deep-web (Nice to have)
  • Have some experience in business, tech, customer service, computer science, or have worked at or have interned with a BigTech, Ecommerce, or FinTech company before (Nice to have)

You’ll Love Working here because...


  • Our People. You will be working with the top players who are the most talented, fun, supportive, and innovative leaders and teams. Aka, people you can be proud to work with!
  • Our Mission.  We believe that we are building something great and that the best things we create will make the world a better place. Our goal is to deepen our connection through experiences to fans and collectors globally.
  • Perks. Our team-based culture provides the foundation for people to do their best work and constantly learn and grow. We offer a full slate of benefits, including competitive salaries, stock options, health coverage, and unlimited vacation. Given that we’re an early-stage startup, our benefits package continues to evolve as we do. Your ideas and suggestions matter to us! 


Our Core Values.


  • Trust.  We safeguard the goal. We believe we will only succeed if we earn trust – trust of our people, trust of our customers, trust of our partners. We will strive to achieve and keep faith at all times.
  • Innovation. We dream big. We’re endlessly curious and constantly searching for the best, the better, and the never-before imagined.
  • Excellence.  We take big swings. We have high expectations of ourselves in everything we do.
  • Grit.  We push past the finish line until the last second. Giving up is not an option. We will always find a way. 
  • Inclusion.  We are a team player, and we are in it together. We believe that diverse thinking comes from different thinkers, and we need all perspectives to come together and win.
  • Authenticity.  We are the real deal and always authentic in what we create, our dealings with others, and in who we are as human beings. 
  • Accountability.  We carry the ball. We hold ourselves to the highest moral and ethical standards. We will be fair and honest and take responsibility for our actions.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • UnityLanguages
    • NextJSLanguages
    • TypescriptLanguages
    • TailwindLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • Affinity DesignerDesign
    • AxureDesign
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • PixelmatorDesign
    • SketchDesign
    • SolidWorksDesign
    • UXPinDesign
    • UnrealDesign
    • JIRAManagement
    • SmartsheetManagement

An Insider's view of Candy

How does your team reward individual success?

Rewarding individual success is top of mind for Candy. With recognition of individual success comes team goal achievement, creating an environment where our team members thrive. People go where they are appreciated, and to win as an organization, your peers and associates must first win.

Joe

SVP, Operations

What projects are you most excited about?

The two projects I am working on, and feel super excited about, are the Collectible Gallery and the Candy Marketplace. We are not just creating another NFT marketplace, but we are creating a brand new, user-centered, immersive collecting experience that the community and our users want to have and feel excited about as well.

Chelsea

Senior User Experience Designer

How does the company support your career growth?

Since starting at Candy, the leadership team here, including my manager, have given me so much opportunity to accelerate my career. I have been given unlimited potential to make an impact when it comes to building out our talent acquisition team, contributing to our culture and uplifting our values. I have felt so welcomed and empowered!

Sara

Senior Technical Recruiter

How do you empower your team to be more creative?

I like to nurture open communication with my team. Brainstorming sessions can inspire team members and evolve ideas to a point where they can be fully realized.

I encourage people to look at ideas from totally different angles. I support people's diverse ways of working, allowing individuals to choose how they work can promote creative results.

Shane

SVP, Creative

How would you describe the company’s work-life balance?

Candy leadership always encourages us to put ourselves and our family on the top of our to-do list. We're expected to work to live, not live to work and that's so refreshing in a startup environment.

Maddie

Executive Assistant

What are Candy Perks + Benefits

Candy Benefits Overview

At Candy, we are people first. We want to make sure that our employees feel supported, involved and uplifted.

Culture
Volunteer in local community
Part of Candy's culture is giving back. We put a focus on volunteering within our community with parks, people and the environment.
Partners with Nonprofits
We partner with nonprofits including Hudson River Park, keeping our community clean and sustainable!
Friends outside of work
Eat lunch together
Intracompany committees
We have intracompany committees involved in things like holiday parties, events, volunteer opportunities and more to come!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
With Diversity Champions, Candy's staff is focused on diversity so we can ensure the most dynamic professional community.
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Candy's wellness program is in the works and is coming soon!
Mental Health Benefits
We are currently implementing mental health benefits that employees can opt into.
Retirement & Stock Options Benefits
Company Equity
As part of our compensation plan, we are typically able to offer stock options within Candy.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Candy offers a flexible schedule giving our associates the ability to balance work and life!
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have unlimited PTO here at Candy, take the time you need and unplug!
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Candy has quarterly outings that our team members love to participate in. We go to games, restaurants, and more!
Free Daily Meals
Candy provides free lunches in the office for those who come in.
Stocked Kitchen
Some Meals Provided
Happy Hours
Candy has regular happy hours inside and outside the office.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Candy provides mentorship within and across teams, giving associates insight into all parts of the business and unlimited potential to grow.
Time allotted for learning
Customized development tracks

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