Epic Resolute Program Analyst - Reliant Medical Group, part of Optum

| Worcester
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Opportunities with Reliant Medical Group. When you join Reliant, you'll be part of a community-based, multi-specialty, physician-led medical group. Everyone works collaboratively on a common purpose: improving the quality, cost and experience of health care. With the resources of a global health organization - Optum - behind us, we're at the forefront of value-based care. Supported by a patient-centric business model - integrated care teams focus on the best patient care, rather than volume. Here, you'll contribute to an exceptional patient experience. Discover a place where you can help shape the future of health care and do your life's best work.(sm)
Reliant Medical Group, part of Optum has an immediate opening for an Epic Resolute Program Analyst to join our team. The Epic Resolute Program Analyst will be responsible for collaborating and coordinating with members of the Epic Team to assess/address medical group's needs and objectives; Epic analyst will have a broad understanding of clinical and operational workflows and will be able to support the clinical aspects of Epic for those users. In addition, the Epic Resolute Program Analyst will assist with the designing, testing and modification of new development, enhancements and/or bug fixes.
Primary Responsibilities:
  • Demonstrates a good knowledge base of Epic database structure and the Resolute module; comprehend technical documentation and apply that knowledge to business solutions; and be able to utilize Epic's analyst tools, functionality, and functions (ex- perform exports, imports, run utilities, batches, etc....) to complete the build as necessary
  • Able to maintain up to date knowledge of Epic's Resolute module and maintain certification and its related interfaces and 3rd party software integration (which included Resolute on line bill pay and co pay collections; and credit card processing, self-pay workflows, etc.)
  • Able to identify issues that arise in the Resolute module, and share any issue that impacts other application teams like EpicCare (EHR), and work with them to resolve the issues within the workflows
  • Maintain regular communication with the Epic; including leading the weekly Technical Support (TS) calls
  • Participate in team/project meetings as necessary and assists in the development of project plans by providing accurate deliverable time frames
  • Able to design, test and modify new development, enhancements and/or bug fixes when necessary and participate in monthly downtimes that bring live the new features and/or address bug fix issues
  • Maintain regular review of the Epic Sherlock/Help Desk queue with team members and provide guidance as needed
  • Serve as a liaison between the other IT Teams and Epic Team to assess, address, implement and coordinate the technical projects and tasks that the clinic requires to meet their needs
  • Re-direct operational requests as appropriate team leadership when need add'l guidance
  • Work with Epic Team to coordinate the Special Updates (SU) and Release Authorizations (RA) -so they can be applied during regular system downtimes
  • Attend specific strategic and business-related meetings as needed to provide subject matter expertise and guidance
  • Will have regular direct user (Rev Ops Leadership and staff) interaction; needs to be able to demonstrate strong interpersonal skills, strong written and verbal skills, so as to provide expected user support; includes addressing help desk tickets
  • Participates in an on-call team rotation to support after hours needs
  • Performs additional duties as requested by the Epic Team leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Bachelor's degree or equivalent work experience
  • Epic certification in Resolute module or eligible to attain certification
  • Experience translating user needs into user-friendly work flows and/or system builds
  • Experience partnering with technical and/business personnel
  • Solid working knowledge of programming analysis and design within the Epic modules
  • Good understanding of current information system or similar installations
  • Knowledge of business functions
  • Demonstrated proficiency in all aspects of programming and analysis within the Epic module and any necessary 3rd party integration, including design factors, hardware and software requirements.
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Certification in various Epic modules such as Prelude, Cadence, etc.
  • Manages multiple tasks and deadlines concurrently. Meets all deadlines. Maintains strictest confidentiality. Follows all departmental policies and procedures

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements
Physical Requirement:
  • Physical health sufficient to meet the ergonomic standards and demands of the position

The Organization reserves the right to modify position responsibilities at any time, due to business necessity.
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords: Epic Resolute Program Analyst, Worcester, MA, Massachusetts
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