ESO provides software to help improve community health and safety through the power of data
Des Moines, IA

Enterprise Revenue Systems Process Analyst at ESO (Des Moines, IA)

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How You’ll Support Our Mission

ESO is seeking a skilled Enterprise Revenue Systems Analyst to join our team. The Enterprise Revenue Systems Analyst will be responsible for analyzing, optimizing, and maintaining our Salesforce platform to ensure efficient and effective business processes. The successful candidate will collaborate with cross-functional teams, including sales, marketing, and customer support, to gather requirements, develop solutions, and drive system enhancements. This role requires a deep understanding of Salesforce functionality, strong analytical skills, and the ability to translate business needs into Salesforce configurations.
The reporting line for this role is to the Director of Enterprise Revenue Systems. While candidates located in Des Moines, Iowa are preferred, we are open to considering remote candidates who demonstrate exceptional qualifications and suitability for the position.

What You’ll Be Doing - The Day to Day

  • Collaborate with stakeholders to gather and document business requirements related to Salesforce processes and functionalities.
  • Analyze existing business processes and workflows, identify areas for improvement, and propose optimized solutions leveraging Salesforce capabilities.
  • Configure and customize Salesforce, including but not limited to workflows, validation rules, process builder, flows, and reports and dashboards.
  • Perform data analysis and data cleansing activities to ensure data accuracy and integrity within Salesforce.
  • Monitor and maintain data quality and cleanliness, identify, and resolve data inconsistencies and duplicates.
  • Stay updated on Salesforce platform enhancements and new features, assess their applicability and potential benefits to the organization.
  • Collaborate with Salesforce administrators and developers to implement system changes and enhancements.
  • Conduct regular system audits to ensure compliance with best practices, security standards, and data protection regulations.
  • Document Salesforce configurations, processes, and workflows, maintaining accurate and up-to-date documentation.
  • Participate in projects related to Salesforce integrations with other systems or platforms.
  • Act as a subject matter expert on Salesforce processes and functionality, providing guidance and support to end-users and stakeholders.

Who You Are - The Essentials

  • 3 years of experience as a Salesforce Product Owner, Salesforce Technical Business Analyst, or a similar role.
  • Strong knowledge of Salesforce administration, configuration, and customization.
  • Proficiency in creating and maintaining workflows, validation rules, process builder, flows, reports, and dashboards in Salesforce.
  • Experience with data management and data cleansing activities within Salesforce.
  • Solid understanding of sales, marketing, and customer support processes and how they can be implemented and optimized in Salesforce.
  • Excellent analytical and problem-solving skills with the ability to translate business requirements into Salesforce solutions.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Detail-oriented with a high level of accuracy and commitment to data integrity.


Who You Are - The Desirables (It’s a plus if you have):  

  • Salesforce Administrator certification (ADM-201 or equivalent)
  • Additional Salesforce certifications (such as Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant) are advantageous.

Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:
  • Competitive health plans (medical, dental, & vision insurance)
  • PTO (starting at 20 days) & 12 company holidays
  • 401(k) with company match
  • Telemedicine service provided by ESO
  • Savings accounts (FSA, HSA, DCA)
  • Employee Assistance Program (EAP)
  • Annual health and wellness reimbursement
  • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
  • Paid parental leave, new child program, & flexible parental return-to-work options
  • Casual office environments and unlimited office snacks and drinks
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.  
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What are ESO Perks + Benefits

ESO Benefits Overview

At ESO, there is an understanding that life happens. From family emergencies to the toilet that floods the house (yes, it happened), we want to be there for our employees.

Volunteer in local community
ESO participates in local volunteer activities such as the Austin Heart Walk with the American Heart Association.
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
ESO provides employees with a flexible work schedule that includes flexible start and end times.
Diversity manifesto
Hiring practices that promote diversity
ESO is dedicated to inclusive recruitment and hiring to promote our commitment to diversity, inclusion and belonging.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
ESO employees can contribute up to $2700 annually to their FSA
Disability insurance
ESO provides STD to all employees at no cost. This benefit covers up to 60% of an employee's weekly Salary if out on leave. Employees can also enroll in LTD voluntarily.
Dental insurance
ESO has two dental plans to choose from, with each plan covering 100% preventative and diagnostic coverage. Our high dental plan also includes benefits for orthodontia.
Vision insurance
The vision benefits plan covers eye exams with a $10 copay, and includes $150 allowance for glasses and contact lenses.
Health insurance
ESO has five medical plans to choose from, including a $0 deductible plan, and a HDHP plan, which includes a HSA account for all enrollees.
Life insurance
ESO provides Basic Life & AD&D at no cost to employees. Additional Voluntary Life insurance is equal up to $500,000, or five times an employee's annual salary. Spouse and Child Life also available.
Pet insurance
Wellness programs
ESO provides a $250 Health & Wellness reimbursement for all employees on an annual basis. This can be used for gym memberships, nutritionist appointments, exercise equipment and much more!
Team workouts
ESO's team fitness initiatives include employee led fitness groups.
Mental health benefits
ESO provides an Employee Assistance Program at no cost to employees. This includes unlimited telephone access to EAP professionals 24/7 and 6 face to face visits per calendar year.
Financial & Retirement
Employees are eligible to enroll in ESO's 401(k) plan after six months of service. 401(k) will vest automatically for employees, with no additional waiting period after the initial six months.
401(K) matching
ESO provides employees with a 401(k) matching plan managed by Human Interest. We match 2.5% of contributions up to 5% of an employee's annual gross pay.
Company equity
Performance bonus
ESO offers performance bonus plans to certain leadership positions.
Child Care & Parental Leave Benefits
Childcare benefits
ESO offers a Dependent Care Flexible Spending account designed to help offset dependent care costs for children under age 13
Generous parental leave
ESO provides up to 10 weeks paid leave for birth & bonding or 4 weeks of leave for bonding only. We also provide a car seat and week of free meals for the new parent
Family medical leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Vacation & Time Off Benefits
Generous PTO
ESO employees receive between 20 and 30 days per year of paid time off based on years of service. This amount is prorated in the employee's first year.
Paid volunteer time
ESO encourages employees to give back to the community by offering 1 paid volunteer day per year.
Paid holidays
Office Perks
Company-sponsored outings
ESO hosts company outings periodically.
Free snacks and drinks
ESO has a fully stocked kitchen including unlimited snacks, coffee and sodas.
Company-sponsored happy hours
Happy hours are hosted on occasion at the team's discretion or for the larger group.
Onsite office parking
ESO offers employees free onsite parking.
Fitness stipend
ESO will reimburse up to $250 per year for qualified health and wellness expenses such as gym memberships, yoga classes, smoking cessation, etc.
Professional Development Benefits
Lunch and learns
ESO hosts lunch and learn meetings on occasion.
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