Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

The Comcast Reactor organization is responsible for developing, operating, and maintaining Comcast's Change, Incident, and Problem management focus tools and technologies. Our goal is provide us customers with tools and data insights that can stimulate efficient conversations on how to tackle and solve the next big challenge in a highly collaborative environment.

The Engineer, Reporting and Data Management will take on a hybrid Reporting and data management position driving business-critical initiatives. The person in this role will be exposed to high impact and high visibility analytical demands. Provides input or may prepare complex/intricate reports/presentations based on the interpretation of analyzed data.

Job Description

In this role, you will:

• Design, maintain and deploy consumable, interactive, and thought-provoking dashboards for operational and management decision-making
• Apply business intelligence and analytics tools to build and visualize information for Senior Stakeholders (i.e. using ServiceNow Reporting Module, Tableau, and Excel or another visualization tool (s)).
• Extract, transform and load data and perform data analysis using MS SQL Server and AWS-based technologies

• Assist in the preparation of internal reporting, senior management reports, and specialized reporting on an ad-hoc basis
• Evaluate data quality metrics and data quality audits to benchmark the state of data quality
• Implement and enforce data governance standards and procedures
• Identify new data sources and develop recommendations for assessing the quality of new data
• Partner with groups and various levels of seniority to coordinate and drive collaboration on solution design and remediation execution

What you can expect:

• Demonstrates critical thinking and perspective in problem-resolution
• Develop business relationships and partnerships with multi-functional targeted business owners and senior leaders across the organization.
• Educate other team members, associates, and leaders across the firm on data and statistical concepts and standard methodologies

Qualifications:

• 5-7 years of experience
• Self-motivated with a good mix of technical, coding, and data analysis skills
• Ability to lead cross-departmental teams in design, testing, and implementation.
• Architecture background would be considered a PLUS
• Preferred experience with Tableau, SQL, ServiceNow, AWS, and ETL Tools
• Strong willingness to learn and development
• Good interpersonal, written and verbal communication skills

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

thought-provoking

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.