Employee Svcs Center Analyst
JOB SUMMARY
The purpose of this position is to support the development and maintenance of various Employee Services Center (ESC) processes by gathering requirements, conducting analysis, testing, and coordinating with internal and external customers to deliver high quality, cost effective solutions. This position also provides technology support for Human Resources applications, serving internal customers including HR Technology (HRT), HR Business Partners and various external vendor reporting requests.
MAJOR DUTIES AND RESPONSIBILITIES
Provide first level support for various data requests sent to the Employee Services Center from internal and external clients. Determine a response for quick and accurate resolution or escalate to ESC Supervisor for resolution.
Partner with subject matter experts to define new or enhanced processes, document functional business requirements, create operating procedures and provide training to staff regarding new processes.
Conduct stakeholder analysis to determine scope and impact of planned changes, identify risks, and design and implement effective change management strategies to increase engagement, minimize risk and promote adoption of change.
Facilitate process improvement projects of medium size and scope to standardize and/or centralize activities within the Employee Services Center.
Employ project management tools such as project charters, statements of work, resource plans, project plans, status reports, and issue/risk logs to ensure project deliverables are successfully achieved on time and within budget.
Support the Employee Service Center internal and external clients in navigating HR Systems and creating/modifying queries.
Serve as point of contact for escalated data requests and respond in a timely manner to ensure a positive end-user experience.
Analyze new requests for data to ensure maintenance of data privacy and confidentiality.
Partner with HR Technology Team to maintain established reporting model and build appropriate queries in HR Systems.
Develop positive collaborative relationships with all HR departments, Accounts Payable, Finance and Payroll.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong consultation skills
Ability to effectively interact, partner, and influence staff in various levels of the organization
Strong written and verbal communication skills
Advanced level MS Office (Excel, PowerPoint, Visio, Project etc.) skills
Advanced knowledge of PeopleSoft, recent experience with version 9.1 preferred
Experience in assessing, designing, developing, and implementing processes in a fast-paced, operations-focused environment using a variety of tools and methodologies
Demonstrated experience in supporting HR-related technology enhancements, system upgrades, and process improvements through the documentation of functional business requirements, execution of test scripts, issues tracking/reporting, etc
Experience with HR applications
Continuous Improvement experience preferred
Query report writing certification preferred
Project management experience preferred
Experience supporting outsourced environment preferred
Education
Bachelor's degree in Business Administration, Human Resources, or related field; or equivalent training, education and experience.
Experience
3-5 years relevant work experience
WORKING CONDITIONS
Office environment
Travel 0-15% HGN300 297619 297619BR