Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
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Employee Svcs Center Analyst

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JOB SUMMARY
The purpose of this position is to support the development and maintenance of various Employee Services Center (ESC) processes by gathering requirements, conducting analysis, testing, and coordinating with internal and external customers to deliver high quality, cost effective solutions. This position also provides technology support for Human Resources applications, serving internal customers including HR Technology (HRT), HR Business Partners and various external vendor reporting requests.
MAJOR DUTIES AND RESPONSIBILITIES
Provide first level support for various data requests sent to the Employee Services Center from internal and external clients. Determine a response for quick and accurate resolution or escalate to ESC Supervisor for resolution.
Partner with subject matter experts to define new or enhanced processes, document functional business requirements, create operating procedures and provide training to staff regarding new processes.
Conduct stakeholder analysis to determine scope and impact of planned changes, identify risks, and design and implement effective change management strategies to increase engagement, minimize risk and promote adoption of change.
Facilitate process improvement projects of medium size and scope to standardize and/or centralize activities within the Employee Services Center.
Employ project management tools such as project charters, statements of work, resource plans, project plans, status reports, and issue/risk logs to ensure project deliverables are successfully achieved on time and within budget.
Support the Employee Service Center internal and external clients in navigating HR Systems and creating/modifying queries.
Serve as point of contact for escalated data requests and respond in a timely manner to ensure a positive end-user experience.
Analyze new requests for data to ensure maintenance of data privacy and confidentiality.
Partner with HR Technology Team to maintain established reporting model and build appropriate queries in HR Systems.
Develop positive collaborative relationships with all HR departments, Accounts Payable, Finance and Payroll.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Strong consultation skills
Ability to effectively interact, partner, and influence staff in various levels of the organization
Strong written and verbal communication skills
Advanced level MS Office (Excel, PowerPoint, Visio, Project etc.) skills
Advanced knowledge of PeopleSoft, recent experience with version 9.1 preferred
Experience in assessing, designing, developing, and implementing processes in a fast-paced, operations-focused environment using a variety of tools and methodologies
Demonstrated experience in supporting HR-related technology enhancements, system upgrades, and process improvements through the documentation of functional business requirements, execution of test scripts, issues tracking/reporting, etc
Experience with HR applications
Continuous Improvement experience preferred
Query report writing certification preferred
Project management experience preferred
Experience supporting outsourced environment preferred
Education
Bachelor's degree in Business Administration, Human Resources, or related field; or equivalent training, education and experience.
Experience
3-5 years relevant work experience
WORKING CONDITIONS
Office environment
Travel 0-15% HGN300 297619 297619BR

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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