Email and Contact Governance Analyst at Red Hat (Raleigh, NC)

| Raleigh-Durham, NC
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About the job
The Red Hat Marketing team is looking for an Email and Contact Governance Analyst to join us, preferably in the Eastern or Central time zone of the U.S. In this role, you will work closely with a cross-functional team across Red Hat Marketing to support and govern our email process and approvals. You'll need to be an organized, holistic thinker who understands how consistency across people, processes, and technology achieves a positive email experience. As an Email and Contact Governance Analyst, you will enable and ensure a seamless approach across Red Hat's email marketing efforts through cross-team collaboration, email process and approval insights, and connecting the dots between processes and technology. You'll need to be able to work in a fast-paced environment and balance the overall strategic direction outlined by the cross-functional team with tactical implementation.
What you will do
  • Assess and fully understand Red Hat Marketing's email governance strategy and key performance indicators (KPIs)
  • Support the email marketing process end-to-end, including the segmentation request process, email creation request process, and approvals
  • Spearhead email process and approvals, reporting, and insights to track marketing email requests and fulfillment
  • Create and manage email governance enablement documentation and support global marketers as they adopt the processes and associated workflows
  • Lead efforts to ensure that approval process is working as defined and identify areas for improvement
  • Coordinate and assist with project management for the Email and Contact Governance Taskforce on overall alignment between ideal contact experience, defined email process, and dedicated approvals

What you will bring
  • Bachelor's degree or higher in marketing, business, or a related field
  • 5+ years of B2B marketing experience; experience in IT or technology marketing is a plus
  • Demonstrated commitment to making an immediate impact, positively and proactively
  • Ability to manage multiple projects at the same time in a fast-paced environment
  • Technically capable professional and excellent communicator with a desire to improve processes
  • Dependable and logical; business insight and willingness to take full ownership of projects

The following are considered a plus:
  • Demand generation or marketing operations background
  • Experience with Aprimo or other project management platforms
  • Experience working with an email marketing tool

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
More Information on Red Hat
Red Hat operates in the Cloud industry. The company is located in Raleigh, NC. Red Hat was founded in 1993. It has 20000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 148 open jobs at Red Hat, click here.
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