ECommerce Subscription Business Analyst - REMOTE at Pearson (Atlanta, GA)

| Atlanta, GA
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Position Purpose:

We are the world's digital learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Pearson's Global Digital Channels & Experience group is part of the Direct-to-Consumer eCommerce group at Pearson and is looking for an eCommerce Subscription Business Analyst to help unlock the full potential of our Direct-to-Consumer (DTC) digital subscription business by working closely with data and our stakeholders to manage projects and requirements around identifying experience improvements and developing capabilities that grow and engage our customers and identify and experiment with new growth opportunities.

This role requires a keen attention to detail, strong understanding of subscription type services and methodology, SDLC-oriented documentation, and experience collaborating with diverse teams and stakeholders. In addition, this position is expected to have a strong business analysis experience and robust written and verbal skills, to actively contribute towards building a world-class DTC experience for Pearson. Experience with Zuora Subscription Platform a plus.

Key Responsibilities:
  • Collaborate with stakeholders (Marketing, Sales, Product, Support, Legal) and cross-functional team members to gather and define requirements for the subscription platform
  • Assist in the implementation and administration of certain aspects of our subscription platform and operational data.
  • Analyze and solve subscription issues and present solutions back to stakeholders
  • Bring technical expertise to ensure the quality and accuracy of our project requirements from the source to the end systems and present it in ways to help our team make better decisions and improvements.
  • Help align Product Managers, Experience Designers, business stakeholders, and Technology on shared expectations/specifications
  • Ability to comfortably work independently, or collaboratively. Be comfortable with ambiguity

Must Have Attributes:
  • BS degree in Computer Science, Information Technology, or related field with 3-4 years of relevant experience as a Business Analyst
  • Experience with digital subscription concepts and best practices and proven ability to specify and drive implementation of best-in-class solutions. Specifically, prior experience/knowledge of Hybris and Zuora is a strong plus
  • Strong problem solving, troubleshooting and analytical skills to help drive teams through complex project completion
  • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
  • Ability to manage multiple tasks and initiatives simultaneously in a fast-paced, team-oriented, and collaborative environment, in planned and unplanned setups
  • Ability to prioritize workload and execute tasks independently
  • Experience with JIRA and Confluence is a must; knowledge of Aha! or other product planning tools is preferred. Understanding of Agile scrum, SDLC methodologies is desirable.

Personal Qualities:
  • Communication skills: You have excellent verbal communication skills, able to collaborate with others for problem solving and requirements gathering. You are happy to work with teams to educate and spread ideas. Your written skills allow you to communicate documentation and collaborate through agile management systems such as Jira, or Confluence.
  • Time Management: You have excellent organizational skills with the ability to manage and balance multiple priorities in a fast-paced, complex business environment, coupled with the aptitude to set priorities, manage deadlines, and make bold data-driven decisions.
  • Judgement and problem-solving skills: You are a proactive problem solver, naturally inquisitive and independent critical thinker with a creative mind set.

  • This position description is indicative of the range of job requirements.
  • The job comprises other duties as required.
  • It is the responsibility of all employees to ensure they behave in a way that is consistent with the company's Code of Conduct and its policies and procedures.
  • Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.


Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here:

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.


Organization: Direct to Consumer

Schedule: FULL_TIME

Req ID: 5306
More Information on Pearson
Pearson operates in the Edtech industry. The company is located in Chandler, AZ, Iowa City, IA, Minneapolis, MN, Tupelo, MS, Concord, NH, Hoboken, NJ, Albuquerque, NM and San Antonio, TX. Pearson was founded in 1871. It has 29811 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 93 open jobs at Pearson, click here.
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