eCommerce Search Analyst, Zoro at Zoro

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Company Summary:
Zoro offers millions and millions of products - an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We've grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture - we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too!
Primary Function:
Zoro is seeking an eCommerce Search Analyst who will report to the Sr. Manager of Search Strategy in support of building and optimizing a top rated search experience across a large product assortment (8M skus and growing) on Zoro.com.
This position will be responsible for reporting on and analyzing search patterns, enhancing searchable content, and identifying and executing on opportunities to improve our search relevancy. This role supports the Search team and will closely collaborate with cross-departmental teams to strengthen our customer navigational experience. This position will work closely with Developers, Data Scientists, Product Information Specialists, Digital Merchandising Managers and the overall Customer Experience team to improve relevancy logic and the search result experience on Zoro.com.
This role involves reporting and data analysis, basic to complex data modeling, collaboration on taxonomy & content management, and optimization/testing of search relevancy logic and features. The role also involves managing targeted projects to support the search team i.e. dive deep into a particular area of interest such as a specific category, specific search method or type, or a type of customer segment.
Duties and Responsibilities:
  • Act as subject matter expert of search tool sets and be able to execute solutions and troubleshoot problems related to search results
  • Analyze web KPIs related to the team's ability to improve the customer experience and movement toward the purchase path and translate findings into project suggestions for continuous improvement
  • Monitor Search Performance for a set of categories, brands, and suppliers. Define and execute initiatives to improve search performance for those categories over time in collaboration with Merchandising Managers.
  • Partner with Merchandising & Merchandising Enrichment teams to enhance searchable content at scale in order to deliver increasing conversion and search revenue per session
  • Monitor Null Search Results for trends and opportunities. Suggest changes to help reduce null results or improve the null search experience.
  • Monitor customer feedback to understand pain points & make recommendations for improvement
  • Partner with Merchandising to optimize the search experience by monitoring category search trends and performance, improve product data to bring back most relevant results, manage redirects, biasing and facet display
  • Provide general assistance with project analysis needs, including data quality and reconciliation, QA and UAT testing phases
  • Utilize Google Analytics, SQL, BigQuery and Excel to support and test decisions for relevancy logic enhancements or content enhancements related to search relevancy
  • Proactively investigate traffic, conversion, and performance trends using web analytics data or other methods such as ContentSquare, ClickTale, Qualtrix, etc.

Qualifications:
  • Experience and excitement to work with with large data sets and tackle complex data manipulation with a formulaic approach using SQL or BigQuery and Python or R
  • Attention to detail, with a methodical approach to work
  • Self-starter who is comfortable working in an entrepreneurial culture and fast-paced environment.
  • Strong, proactive communication skills. Communicates timelines and plans ahead. Provides context and clarity around the "what", "why" and "how"
  • Team player who is collaborative and consistently demonstrates curiosity by asking questions, listening and engaging with others
  • Proactively seeks feedback, accepts areas of opportunity and excellence and applies feedback to grow. Constructively gives upward, cross-functional and peer feedback
  • Ability to quickly grasp complex concepts
  • Preferred, but not required:
  • Experience with execution and analysis of A/B Testing
  • Experience with development of dashboards within Looker or other Business Intelligence Tools
  • Experience with onsite search platforms & optimization

Zoro Values and Inclusive Culture:
We share a commitment to our Zoro values - Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive.
We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.
Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Sr. Financial Analyst

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Through period live trainings and webinars, it is important for all of our Zoro team members to collaborate, ideate, operate without bias!
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Zoro has an Inclusion Council comprised of a diverse group of team member volunteers across all levels within the organization to build awareness and strategize on DEI initiatives.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Team workouts
We've offered yoga, kickboxing, mindfulness, walk-a-thons, and other sessions for our team members to explore ways to strengthen physical, emotional and spiritual wellness.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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