Summary:

The eService Support Analyst will be responsible for supporting our eService solutions by:

• Performing activities for a business support function that includes analyzing, maintaining, and monitoring data in relation to complex data that will assist management in making business decisions.
• Providing analysis regarding strategies, policies and procedures.
• Assisting with design, integration and programming of systems.
• Providing ad-hoc reporting and analysis as requested.
• Demonstrating specialized knowledge of specific work processes or areas.
• Providing analytical work to the assigned area.
• Demonstrating advanced knowledge of a specific field, and applying this knowledge to look in-depth at information pertaining to the area.
• Managing, organizing, and analyzing data or other information.
• Acting as a resource in providing information to others in the implementation of solutions.
• Applying fundamental concepts, practices and procedures to analytical work.
• This position requires some evaluation, originality or ingenuity. The employee is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

The Opportunity:

• Data analysis to identify potential eService customers.
• Develop strategies to grow eService utilization.
• Establish strong partnerships to enhance eService utilization.
• Customer education, influencing, consulting on eService.
• Coordinate/facilitate eService on-boarding in systems.
• Develop and maintain eService Acct Support (rules, changes, etc.).
• Develop strategies to manage/reduce workflow.
• Maintain order intelligence rules - master data.
• Maintain cross-reference tables for acct mappings.
• Manage locks/blocks.

Who you are:

• Bachelor's degree in Computer Science, Information Systems or other related field OR at least 5 years related experience.

Preferred:

• Demonstrated sound judgment and decision making.
• Comprehensive experience analyzing and solving business situations.
• Excellent written and verbal communication skills.
• Demonstrated business administration and process knowledge including impact and affect on business performance.
• Comprehensive computer skills including advanced MS Excel utilization.
• Previous project management experience needed.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Unless entitled to a reasonable accommodation under applicable law, employees are required to be fully vaccinated against COVID-19 in accordance with customer requirements, the company's health and safety obligations and/or applicable law or guidelines.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at [email protected].

Job Level:
Individual contributor