About The Role:

Sendoso is seeking a talented and passionate Director of Data Operations & Analytics to join our Business Operations team. This individual is responsible for leading and growing a team of data engineers, data scientists, and data analysts. In this highly visible role, you will partner closely with the leadership team to develop the business and organizational strategy, provide structure and process to enable the organization, and lead our analytics organization in pursuit of product innovation, business monitoring, and strategic decisions 

What You'll Do:

• Partner with leaders across Customer-facing and Product/Finance/IT organizations to drive forward analytical and technological roadmaps in order to scale the business
• Manage a team with a diverse set of responsibilities, including analytics, data engineering, data science, systems, tools, and infrastructure
• Partner closely with IT, Engineering, and other stakeholders to drive short- and long-term strategy for internal tooling capabilities; manage relationships and drive discussions with external partners/vendors in support of that strategy
• Be able to coach teams on best-in-class analysis, org-wide measurement studies, dashboarding best practices, and insights.
• Manage teams that execute complex builds and 3rd party software integrations
• Frame and break down complex business problems into key components, design analysis to drive insights and answers to critical questions, and recommend practical solutions to get results
• Build processes for capturing internal feedback, technical requirements, and prioritization of technological builds, and integrations.
• Stay on top of market trends in analytics and technology and share appropriate insights with the team
• Drive implementation of significant short- and long-term efforts that directly impact the overall growth and profitability of Sendoso

What You'll Bring:

• 10+ years of demonstrated career progression and strong performance in SaaS, Logistics, Finance, or Strategy Consulting
• 5+ years of experience leading an operations organization; ability to attract, develop, retain and motivate top talent
• Excellent verbal and written interpersonal skills with the ability to develop and effectively deliver executive-level presentations
• Experience in scaling business intelligence tooling based on relational databases (Access, SQL, BigQuery)
• Experience driving large, cross-functional projects/deployments in partnership with Sales, IT, Engineering, Finance, and other stakeholders
• Expertise in CRM Systems (e.g., SFDC) and related third-party tools
• Experience with software development processes and ability to engage effectively with Engineering stakeholders
• BA/BS degree or equivalent with specialization in engineering, finance, business, mathematics, or related field of study
• Bonus MBA/advanced degree and/or Strategy Consulting experience

How You Work:

• A skilled generalist who can quickly ramp up on new topics, build credibility across teams, and action strategic recommendations.
• Entrepreneurial self-starter with a bias towards action who can thrive in a fast-paced, often ambiguous, high-growth startup environment. 
• Exceptional problem-solver who can tackle complex challenges and build scalable processes in a structured and methodical manner. 
• Analytical thinker who can analyze and distill large sets of data to track performance and guide critical initiatives.

How we work:

• We work sane, sustainable and flexible working hours.

• We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries. 

• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.

• Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time.

• You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals.

• We provide comprehensive benefits to reward and support our employees. 

Who We Are:

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.

Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

We are unable to hire in the following states at this time: CO, HI 

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.