Who We Are:
Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $152M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things.
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
We are unable to hire in the following states at this time: CO, HI
About The Role:
Sendoso is seeking a talented and passionate Director of Data Operations & Analytics to join our Business Operations team. This individual is responsible for leading and growing a team of data engineers, data scientists, and data analysts. In this highly visible role, you will partner closely with the leadership team to develop the business and organizational strategy, provide structure and process to enable the organization, and lead our analytics organization in pursuit of product innovation, business monitoring, and strategic decisions
As an early member of the team, your impact will be instrumental in shaping the future of the function and overall business.
Who You Are:
- Skilled generalist who can quickly ramp up on new topics, build credibility across teams, and actionize strategic recommendations.
- Entrepreneurial self-starter with a bias towards action who can thrive in a fast-paced, often ambiguous, high-growth startup environment.
- Exceptional problem-solver who can tackle complex challenges and build scalable processes in a structured and methodical manner.
- Analytical thinker who can analyze and distill large sets of data to track performance and guide critical initiatives.
Projects You’ll Work On:
- Partner with leaders across Customer-facing and Product/Finance/IT organizations to drive forward analytical and technological roadmaps in order to scale the business
- Manage a team with a diverse set of responsibilities, including analytics, data engineering, data science, systems, tools and infrastructure
- Partner closely with IT, Engineering and other stakeholders to drive short- and long-term strategy for internal tooling capabilities; manage relationships and drive discussions with external partners/vendors in support of that strategy
- Be able to coach teams on best-in-class analysis, org-wide measurement studies, dashboarding best practices and insights.
- Manage teams that execute on complex builds and 3rd party software integrations
- Frame and break down complex business problems into key components, design analysis to drive insights and answers to critical questions, and recommend practical solutions to get results
- Build processes for capturing internal feedback, technical requirements, prioritization of technological builds and integrations.
- Stay on top of market trends in analytics and technology and share appropriate insights with the team
- Drive implementation of significant short- and long-term efforts that directly impact overall growth and profitability of Sendoso
Experience:
- 12+ years of demonstrated career progression and strong performance in SaaS, Logistics, Finance or Strategy Consulting
- 6+ years of experience leading an operations organization; ability to attract, develop, retain and motivate top talent
- Excellent verbal and written interpersonal skills with the ability to develop and effectively deliver executive-level presentations
- Experience in scaling business intelligence tooling based on relational databases (Access, SQL, BigQuery)
- Experience driving large, cross-functional projects / deployments in partnership with Sales, IT, Engineering, Finance and other stakeholders
- Expertise in CRM Systems (e.g., SFDC) and related third-party tools
- Experience with software development processes and ability to engage effectively with Engineering stakeholders
- BA/BS degree or equivalent with specialization in engineering, finance, business, mathematics or related field of study
- Bonus MBA/advanced degree and/or Strategy Consulting experience
What We Believe:
- Conquer Giants! We get things done. Moxie is in our DNA, and we’re breaking down the barriers that separate the world.
- One Team! Everyone belongs here, and whether it is your first day or you’re the CEO, your voice and ideas matter to us.
- Relationships Matter! It’s a cluttered, digital world out there, but our connections are real. We’re all humans, so we treat each other and our customers like humans too.
- Reinvent! Forget thinking big. We think meteorically by redefining what’s possible and shaping the future of human connections.
What You’ll Love:
- Comprehensive Medical Plans plans - we've got you covered
- Take-What-You-Need Time Off
- Vacation Bonuses 2X/Year
- 401K Plan
- FSA Plan
- Employer-paid membership to One Medical
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- Fitness discounts through ClassPass
- End-to-end family planning discounts through KindBody
- Discounted pet insurance through PetPlan
- Free and discounted legal benefits through Rocket Lawyer
- Financial wellness benefits through SoFi
- Team Outings
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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