Job Posting Title
Director of Customer Analytics
Summary
The Director of Customer Analytics will be responsible for developing and driving customer analytics strategies and roadmap to support the organization's goals focused on generating customer value and driving revenue growth. The role will lead our RevMax Plus program and collaborate with both internal stakeholders and external customers to identify and leverage opportunities to monetizing analytics through increased product performance and better sales execution. This position requires a deep understanding of data analytics, ability to drive deep understanding of customers through data and ability to translate data into actionable business insights and results.
What You'll Do

• Define the strategy and roadmap for the customer analytics team
• Lead the design, development and implementation of advanced analytics insights and solutions that generate customer value and growth
• Deliver actionable insights based on quantitative analysis in line with industry best practices
• Provides the strategic leadership, collaborative coordination, and creative problem solving to mentor and manage a successful team
• Develop and lead analytics on building deep understanding of customers, including customer segmentation, cohort behavior and churn
• Lead and further develop our RevMax Plus program, including additional analytics to optimize product performance and metrics to measure program effectiveness
• Develop standardized reporting and analytics
• Lead team in the utilization and optimization of data analysis

What We're Looking For

• BA / BS
• 4+ years leading an analytics function
• 5+ years of experience with analytic techniques, statistical modeling, and customer analysis
• Outstanding oral, written and communication skills with the ability to present to small and large groups including Global Executives and deal with unexpected questions and challenges while presenting
• Excellent and proven project management skills
• Proficiency with BI reporting & Tableau (in addition to other similar programs and platforms)
• Strong technical skills, including database tools and programming languages (e.g. SQL, Python, R)
• Meets challenges consistently and confidently with energy and drive. Motivated by results, urgency, and personal commitment
• Possesses high integrity and exceptional work ethic. Fosters mutual trust and respect, and is an excellent team player
• Able to work effectively in a highly complex matrix environment, with a proven ability to influence without formal authority and achieve results through people
• Understands the link between excellence in data acquisition/warehousing/insights, and how to leverage this as a competitive advantage in the marketplace
• Strong interpersonal and relationship-building skills.

Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.