Director, CS Ops and Analytics - Remote OK at AuditBoard

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Who We Are:

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to delight our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved auditing, risk, and compliance platform by our customers. This is how we have become one of the 100 fastest-growing tech companies in North America for the second year in a row as ranked by Deloitte!  


AuditBoard transforms how audit, risk, and compliance professionals manage today’s dynamic risk landscape with a modern, connected platform that engages the front lines, surfaces the risks that matter, and drives better strategic decision-making. More than 30% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.


Why This Role is Exciting:

At AuditBoard, we are building out a world class customer organization with proven leaders from the SaaS and audit, risk, and compliance industries.  Customer Obsession is a way of life for us, and the successful candidate will partner with our Chief Customer Officer to create the vision and execution plan to make it happen.  Here is a sample of things you’ll get to do: 

  • Be our CCO’s “Right Hand Person”
  • Manage the health of our customer base and drive forecast predictability on revenue metrics (implementation, renewals, expansions, etc.)
  • Drive the annual planning process including: target setting, headcount planning, prioritization, and compensation planning
  • Identify processes, inefficiencies, and workflow improvements to drive operational improvement
  • Through data, develop repeatable “playbooks” (e.g., improving product adoption, quarterly customer reviews, identifying expansion opportunities) to be executed by the CS Organization
  • Build out and mentor team for “smart growth” 
  • Collaborate with passionate teammates across the company to execute key projects & workstreams

Attributes for a Successful Candidate: 

  • 10+ years of customer/sales operations experience preferably in a hyper-growth,SaaS environment
  • Bachelor’s degree
  • Your Operations Management and PMO experience in the Enterprise Software Services space, preferably SaaS, with responsibility for designing and managing to operational processes and budgets in international environments
  • Your Enterprise Software implementation and consulting experience, whether at a GSI or at a hypergrowth SaaS company
  • Analytics experience to diagnose and prescribe the help the CS team needs
  • An operator mindset to help the team execute at the highest possible level
  • Leadership and facilitating skills to run the team’s Rhythm of Business processes (QBRs, Customer Health reviews, Renewals forecast, etc.)
  • Empathy and ability to connect with colleagues at all levels, from leadership to individual contributors
  • Strong understanding of SaaS business model metrics and ability to present them credibly and with influence.
  • Experience leading a high performing team of operations and analytics professionals
  • Ability to manage technology vendors, their services to AuditBoard, and recognize/adjust any T&Cs contractually when appropriate.

Perks:

  • You’ll be launching a career at one of the fastest-growing SaaS companies in North America!
  • Unlimited PTO
  • Hybrid/Remote work environment
  • Lunch and snacks when you are in the office
  • LYBL! Live your best life! $200 a month to spend on anything that enhances your life.  
  • Celebrate your birthday with the day off
  • Charitable giving - get paid to volunteer for a day
  • All the traditional goodies….health, dental, vision, and holidays
  • Stock options
  • Bonus program
  • 401k to save for your future
  • Fun company and team outings!


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
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    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • Twitter BootstrapLibraries
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    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
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    • Segment.ioAnalytics
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    • IllustratorDesign
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    • SketchDesign
    • FigmaDesign
    • PrincipleDesign
    • LucidchartDesign
    • AsanaManagement
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    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google AnalyticsLead Gen
    • Google AdsLead Gen
    • Bing AdsLead Gen
    • ZoomInfoLead Gen
    • DiscoverOrgLead Gen

An Insider's view of AuditBoard

What are some social events your company does?

AuditBoard has a culture committee that holds regular social events. Outdoor activities, charities, and happy hour are regularly planned. But also -- the Product team collaborates separately with Engineering, Design and QA to hold team events that are offsite and hilariously fun. Some examples are a trip to the mountains, escape rooms, and Knotts.

Mitch

Director of Product Management

What projects are you most excited about?

The two upcoming projects I'm most excited about are our Slack integration and the development of a public 3rd party developer API. With the release of both of these new initiatives, we'll be giving auditors and developers more powerful ways to interact with our platform.

Josh

Software Engineer

What makes someone successful on your team?

To be successful as a designer at AuditBoard, you need to be eager to learn and collaborate. Since our products focus on an industry that lacks great design, we love designers who can solve complex problems within a given system and be an advocate for the users.

Mac

Sr. Visual Designer

What unique initiatives do you have that encourage innovation?

We focus on the following to drive innovation:
- Engage and empower the entire team
- Hire for and build our culture around mentorship and letting the best ideas rise
- Intense focus on the customer and discovering/solving their problems

Hayes

Senior VP of Engineering

How do your team's ideas influence the company's direction?

As part of the Implementation Team, we hear directly from our customers what their needs are, what's working well and what could be improved. We understand their requirements and take that back to Engineering and/or Product to see what the best solution is. Customer feedback definitely plays a role in how we prioritize new releases and features.

Leann

Manager of Implementation

What are AuditBoard Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Culture Committee, Women at AuditBoard and Allies
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
When we are back in the office, we provide free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Ping Pong. All-day, every day.
Stocked Kitchen
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Fitness Subsidies
Free gym membership
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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