Who We Are:

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to delight our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved auditing, risk, and compliance platform by our customers. This is how we have become one of the 100 fastest-growing tech companies in North America for the second year in a row as ranked by Deloitte!  

AuditBoard transforms how audit, risk, and compliance professionals manage today’s dynamic risk landscape with a modern, connected platform that engages the front lines, surfaces the risks that matter, and drives better strategic decision-making. More than 30% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

Why This Role is Exciting:

At AuditBoard, we are building out a world class customer organization with proven leaders from the SaaS and audit, risk, and compliance industries.  Customer Obsession is a way of life for us, and the successful candidate will partner with our Chief Customer Officer to create the vision and execution plan to make it happen.  Here is a sample of things you’ll get to do: 

• Be our CCO’s “Right Hand Person”
• Manage the health of our customer base and drive forecast predictability on revenue metrics (implementation, renewals, expansions, etc.)
• Drive the annual planning process including: target setting, headcount planning, prioritization, and compensation planning
• Identify processes, inefficiencies, and workflow improvements to drive operational improvement
• Through data, develop repeatable “playbooks” (e.g., improving product adoption, quarterly customer reviews, identifying expansion opportunities) to be executed by the CS Organization
• Build out and mentor team for “smart growth” 
• Collaborate with passionate teammates across the company to execute key projects & workstreams

Attributes for a Successful Candidate: 

• 10+ years of customer/sales operations experience preferably in a hyper-growth,SaaS environment
• Bachelor’s degree
• Your Operations Management and PMO experience in the Enterprise Software Services space, preferably SaaS, with responsibility for designing and managing to operational processes and budgets in international environments
• Your Enterprise Software implementation and consulting experience, whether at a GSI or at a hypergrowth SaaS company
• Analytics experience to diagnose and prescribe the help the CS team needs
• An operator mindset to help the team execute at the highest possible level
• Leadership and facilitating skills to run the team’s Rhythm of Business processes (QBRs, Customer Health reviews, Renewals forecast, etc.)
• Empathy and ability to connect with colleagues at all levels, from leadership to individual contributors
• Strong understanding of SaaS business model metrics and ability to present them credibly and with influence.
• Experience leading a high performing team of operations and analytics professionals
• Ability to manage technology vendors, their services to AuditBoard, and recognize/adjust any T&Cs contractually when appropriate.

Perks:

• You’ll be launching a career at one of the fastest-growing SaaS companies in North America!
• Unlimited PTO
• Hybrid/Remote work environment
• Lunch and snacks when you are in the office
• LYBL! Live your best life! $200 a month to spend on anything that enhances your life.  
• Celebrate your birthday with the day off
• Charitable giving - get paid to volunteer for a day
• All the traditional goodies….health, dental, vision, and holidays
• Stock options
• Bonus program
• 401k to save for your future
• Fun company and team outings!