Dir, Workplace Services
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
As Director of Real Estate & Workplace Services, you will lead our operations in the Americas, currently serving 10,000 employees occupying 1.5M square feet across 34 locations. You will have a particular focus on our world headquarters in Santa Clara, where you will also you serve as the Workplace Services site leader to help drive continuity in the employee experience across all sites in the Americas. Leading headquarters and the whole of the Americas will afford you the opportunity to be an influential leader across the Real Estate & Workplace Services global organization.
You will be both execution focused, helping to ensure our day-to-day business runs the way it should, and strategy focused, helping to ensure we are contributing to the long-term health of ServiceNow; you will move between these elevations frequently.
Responsibilities
Operate like Workplace Services is your business and your product; think like a product manager and a general manager
Be an employee experience advocate and a builder of employee-centric communities, all in the spirit of driving employee success and engagement across the Americas
Be a key partner to the business and other internal organizations such as Global Talent, IT, Communications and Branding to help drive collaboration, strategy, problem solving and communications
Directly own the delivery of ‘workplace services’ in the Americas, generally defined as including Event Management, Employee Services & Amenities, Facilities Management, Property Management and Office Services
Be a key partner to, and customer of, our Portfolio, Planning & Design, Safety & Security and Project Management program offices within the Americas
Effectively manage an existing team made up of both employees and embedded service partners, and ensure this team is, and remains, optimally sized and skilled to meet the company’s growth over the next several years
Own both your OpEx and CapEx budgets and deliver results within articulated targets
Qualifications
Requirements
Be a servant-leader who comes equipped to build and maintain a world class team of both employees and service partners
Be well on your way as a seasoned pro, with 8 – 10 years of experience in the strategic and operational aspects of facilities management, project management and workplace services in a high-growth, dynamic environment
Exhibit strong analytical, conceptual thinking, strategic planning and execution skills. Be a proven creative thinker with a problem-solving approach
Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners
Have a proven ability to deliver concise and simple written and verbal communications to cross functional stakeholders and executives
Have an evolving knowledge of commercial and corporate real estate with the willingness to become an expert
Have an excellent grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development
Hold one or more relevant industry designations – MCR, CFM, PMP, BIFM, etc.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.