Job Description Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
CCB (Consumer & Community Bank) Data & Analytics Team unifies data and analytics talent, tools and capabilities from across CCB. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, inspires customer-centric innovation, and solves problems in a dynamic and effective manner. The team also offers significant learning and mobility opportunities for career development and future growth.
Working here means joining a collaborative, supportive team. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting-edge data and analytics infrastructure. Joining Data & Analytics means you sit in the engine that powers Chase and JP Morgan Wealth Management with insights, providing an opportunity to materially impact both our customer and business outcomes. We want your diverse perspective to help us innovate the next wave of analytical products and solutions for our clients. We'll give you what you need to succeed from training to mentoring from senior leaders to projects that provide the opportunity to leverage and strengthen your skills.
Job Summary:
Digital Analytics is tasked with analyzing the bank's extensive portfolio of digital products to provide actionable recommendations to enhance the customer experience in order to build long term, profitable customer relationships. This managerial role will lead a small, agile and highly visible team focused on answering large strategic questions regarding the entirety of Chase's Digital platform. Your team will use their expertise in digital data to inform business cases, define KPIs, forecast growth, and provide insights that directly influence executive decisions. You will be responsible for delivering against the Digital Analytics agenda and building relationships with partners across the firm including Digital Management, Product Management, Marketing, Customer Experience Design, various LOBs, Risk, Compliance, and Controls. You will use data visualization and deep analytical understanding to drive conversations with your partners.
Responsibilities include:

• Directly manage a team of analysts to produce thoughtful analysis, data visualization and storytelling around the usage and growth of Chase's Digital platform, features and services.
• Lead conversations with and provide consultative support to the Head of Product Strategy, Chief Marketing Officer, and Head of Digital.
• Structure analysis to enable strategic decisions, set targets, and identify opportunities regarding various Digital initiatives.
• Focus and prioritize the analytics agenda to align with overall strategy and business value.
• Collaborate within Digital Analytics to enhance the quality and value of team deliverables.
• Coach team members and enable talent development within the Digital Analytics organization.

Qualifications:

• 5+ years of experience analyzing customer experiences, digital products/usage preferred.
• Proven history of leadership as a strategic thinker who can deliver analytics and insights to improve business decisions and customer experiences.
• Demonstrated ability to define business KPIs and establish measurement frameworks.
• Detail-oriented thinker with the ability to approach ambiguous questions in a structured and clear way.
• Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management.
• Strong PowerPoint and slide-writing skills to deliver analytical insights.
• Hands on experience with SQL preferred. Previous experience with tools such as Tableau, Alteryx, Adobe Analytics a plus. Knowledge of big data environments (i.e. Hadoop, Teradata) a plus.

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.