Detect & Investig Analyst Sr at PNC (Louisville, KY)

| Louisville, KY
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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Detection and Investigation Analyst Sr. within PNC's Enterprise Technology & Security organization you will work as part of a team and report into a manager.
This is a hybrid position which provides flexibility to work both in the office and remotely and is based in Louisville KY. Certain job responsibilities will require time in the office 2 days per week, on a regular basis.
This role is for an analyst who reviews/processes incoming and outgoing check fraud claims on behalf of PNC customers, other financial institutions and the US Treasury pertaining to Endorsement and Altered check issues. The analyst is responsible for validating check fraud incidents by gathering, maintaining and storing related case documentation, reviewing customer transactions to prevent and mitigate risks of fraudulent activity in addition to obtaining claim resolution. This may require direct contact with customers, internal bank service partners, legal, as well as interaction with external associates such as other banks and law enforcement agencies. Additional duties include the timely reporting of suspicious activity to the appropriate personnel.• Good organizational skills/experience needed to manage & prioritize a large varied case load effectively and efficiently.• Having high attention to details
.• Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement.• Ability to work independently with minimum supervision.• Working knowledge of the UCC Codes and Reg CC statues related to check fraud• Ability to multi-task and cross train on multiple functions on a small team• Knowledge and use of PNC's mainframe (COR/CIF) and/or Service Browser strongly encouraged• Basic Excel skills and knowledge suggested• Ingenuity and persistence to obtain case information not readily available with an eye for detail

Job Description

  • Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses.
  • Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition.
  • Uses defined research procedures to identify and resolve issues. Starts to identify trends.
  • Follows standards and practices to mitigate fraud, AML and other risk exposure and loss. Shares best practices amongst the team and/or service partners.
  • Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.


PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


Competencies

Anti-money Laundering/Sanctions Policies and Procedures - Knowledge of and ability to prevent or report money laundering and Sanctions-related activities in banking and financial services industry.

Business Ethics - Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct; ability to demonstrate ethical behavior in diverse situations.

Business Process Improvement - Knowledge of and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.

Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Fraud Detection and Prevention - Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.

Information Capture - Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

Operational Risk - Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.

Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Standard Operating Procedures - Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

No Degree

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
More Information on PNC
PNC operates in the Fintech industry. The company is located in Pittsburgh, PA. PNC was founded in 2022. It has 50977 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 433 open jobs at PNC, click here.
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