Default Analyst II at First Citizens Bank (Raleigh, NC)

| Raleigh-Durham, NC
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Overview

  • Responsible for working a portfolio of accounts with default statuses such as bankruptcy, foreclosure, condemnation, or other default-related litigation.
  • Manages legal pleadings following referral to ensure accuracy and completeness of actions to collect indebtedness.
  • Analyzes documentation, account statements, maintenance, and other necessary information and take the next appropriate step such as assignment to external attorneys or vendors for bankruptcy, foreclosure, or repossession.
  • This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts and make sound decisions in order to mitigate risk to the Bank.
  • May also assist with vendor audits, customer complaints, and special projects as needed to achieve departmental goals and may also provide guidance to less experienced analysts in the work group through knowledge of default loan accounts.

Responsibilities

  • Account Analysis - Analyzes documentation and information within a portfolio account. Reviews system notes, loan history, and other relevant case information prior to initiating foreclosure actions. Ensures completeness and accuracy of included documentation. May investigate or resolve discrepancies identified in account analysis.
  • Account Management - Works pipeline of accounts, completing all tasks within the required timeframes. Updates systems with detailed account notations and arranges account maintenance if necessary. Decides next steps, passing accounts onto external attorneys, vendors, and other key contacts for default-related litigation. Follows up to ensure work is completed in a timely fashion and to continuously monitor assigned account status.
  • Business Support - Supports the tracking and response requirements of customer complaints. Assists with internal audit of attorney vendors, ensuring compliance with vendor management and regulatory guidelines. Performs additional tasks as needed to aid department initiatives and projects. Maintains a strategic knowledge of department goals and objectives.
  • Relationship Development - Builds and maintains strong relationships with managers, associates, vendors, and other key vendors involved in handling portfolio accounts.

Qualifications

Basic Qualifications:

Bachelor's degree and 3 years of experience in financial services industry, including bankruptcy, foreclosure, collections, or default litigation.

-OR-

High school diploma or GED and 7 years of experience in financial services industry, including bankruptcy, foreclosure, collections, or default litigation.

Skills: Knowledge of industry specific regulations and laws pertaining to collections, default, bankruptcy, and foreclosure.
More Information on First Citizens Bank
First Citizens Bank operates in the Financial Services industry. The company is located in Raleigh, NC. First Citizens Bank was founded in 1898. It has 6642 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all jobs at First Citizens Bank, click here.
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