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About Us:
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 16,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk.
Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As a member of the Analytics and Data Science team, you will be responsible for providing rigorous data analyses to help inform and optimize processes and strategy. You will define and operationalize the tracking of both company-wide and department-specific KPIs, identify trends and recommend actionable insights to improve how we build products and grow the business. In addition, you will partner with key functional teams and collaborate with the Data to build a world class data platform, dashboards, and tools necessary to power data-informed decisions, drive business impact and build the future of Data at ChowNow.
Reports to: Director, GTM Analytics & Data Science
Within 30 days, you will:
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Familiarize yourself with the company’s data, analytics tools and data warehouse
- Meet with key stakeholders to better understand the company’s analytics needs and explore new data and use cases.
Within 3 months, you will:
- Build automated, scalable solutions to enable advanced exploratory and self-service analytics
- Identify, build and analyze department-specific KPIs and guide the related instrumentation and data collection
- Communicate results, insights and recommendations to key business stakeholders
- Partner with key stakeholders to identify opportunities to improve process, build systems and tools to enable scalable analysis, reporting, decision making and data quality
Within 6 months, you will:
- Define and execute on analytics projects aimed at finding the best solution to critical business problems
- Provide strategic data insights to help cross-functional leaders better understand and improve acquisition and success of restaurants and diners
- Effectively communicate learnings and provide recommendations to ensure that the Company and stakeholders/ partners are on track to meet initiatives or department KPIs
You Should Apply If:
- You have 4-5 years of professional experience in analytics, consulting, or similarly quantitative roles
- You are familiar with working on cross-functional teams and communicating with leadership across various departments
- You have experience working with GTM teams including Sales and Marketing Teams
- You have worked with Sales / Salesforce, Marketing and Revenue operational system data.
- You have strong SQL skills and experience with relational databases
- You have strong programming/statistical analysis experience in Python and/or R
- You have an ability to surface insights through advanced data visualization using Mode Analytics, Tableau or other similar Business Intelligence tools
About Our Benefits:
- Competitive Salary
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
- Rock solid medical, dental, and vision plans.
- Remote Work stipend
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program.
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Industry Speakers Series.
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
ChowNow takes the health and safety of our team seriously. Effective December 1, 2021, we will require all employees to have been vaccinated against COVID-19. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests accommodations will be considered.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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