Data Science Manager, Product Analytics - Core Services

| San Francisco, CA
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About the Role:
The Core Services team provides analytical insights and solutions for critical cross-company functions and processes that each affects how we show up in the world for our customers, including Safety + Insurance, Customer Obsession, and Payments, Risk, and Identity. As a Data Science Manager in the Core Services organization, you get to use your quantitative skills and insight towards customers and collaborative spirit to work closely with Product, Ops, Engineering, and Data Scientists to provide data driven insights to find new opportunities to take our product and business to the next level. You will also have an opportunity to build and manage a team of Data Scientists. This will be a highly cross-functionally role that will work closely with engineering, product management, and partner data teams.
Here are some of the teams that make it happen:
  • Safety and Insurance: The Safety and Insurance team provides insights and analytical solutions that are timely, accurate, and useful to drive safety and deliver insurance. We partner closely with a highly cross-functional team including product management, engineering, operations, and policy teams to make the Uber platform as safe as possible through new products and policies
  • Customer Obsession: Building rich chat experiences in a variety of products for riders, drivers and eaters to help users tackle their support needs with as little friction as possible
What You'll Do
  • Manage a team of 3-5 highly skilled data scientists to deliver projects, with high quality and on time
  • Develop data-driven business insights and work with the team and cross-functional partners to find opportunities, drive product strategy, planning, and execution
  • Drive understanding of our users and their interaction with our products, through in-depth analyses of user interaction and engagement
  • Define how our teams measure success, by developing Key Performance Indicators and other user/business metrics, in close partnership with Product Management and other teams such as engineering, operations and marketing
  • Run experiments and develop dashboards and data visualizations to enable observability and to communicate results to leadership. Provide technical mentorship to the team.
  • Answer sophisticated business questions and define new and existing product metrics via SQL queries to enable business and product owners to make critical decisions
Basic Qualifications
  • M.S. or Bachelors degree in Math, Economics, Bioinformatics, Statistics, Engineering, Computer Science, or other quantitative fields.
  • Minimum 5 years of experience working with sophisticated data analysis and metrics reporting
  • Minimum 2 years building and leading data science teams
  • Expertise in Python
  • Proficiency with SQL and Hive / Spark
  • Strong statistical background
  • Minimum 2 years of hands-on experimentation (A/B testing, synthetic controls) experience
  • Experience building intuitive and impactful dashboards and data visualizations that drive business decisions (eg with Tableau, Mixpanel, Looker, or similar)
Preferred Qualifications
  • Knowledge of machine learning techniques
  • Experience with causal ML methods
  • Communication with stakeholders - ability to influence and build alignment by clearly communicating and presenting information
  • Ability to understand and prioritize business goals and strategies
  • Project management skills - Ability to drive projects end-to-end
  • Willingness to learn new methodologies and adapt to business needs and goals
  • Ability to deliver on timelines and move quickly with multiple teams while maintaining attention to detail
  • Advanced experience with experimental design and statistical methods
  • Have a growth mindset; love solving ambiguous, bold and impactful problems!
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Game Room
Stocked Kitchen
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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