Data Migration Analyst
The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.
But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team.
100% remote role in the United States
This job is not open for any third party agencies.
Cayuse does not sponsor applications for work visas
Your Challenge
The Data Migration Analyst is primarily responsible for ensuring customer data readiness to successfully upgrade customers to the latest SaaS solutions on the Cayuse Connected Platform. This role will also work with a cross-functional team with domain expertise aligned to a pillar of Cayuse solutions and bring deep knowledge of data architecture across existing Cayuse applications and within the Cayuse Connected Platform. The Data Migration Analyst will leverage expertise in database architecture and an ability to execute database changes to successfully complete customer projects, as well as advise Cayuse teams on best practices.
The right candidate has a customer-centric approach, continuous improvement mindset, domain expertise in customer processes and/or Cayuse solutions, and an ability to apply both analytical and innovative thinking to resolve challenges. The Data Migration Analyst will work extensively with both cross-functional internal teams as well as in a customer-facing capacity. This strategic role will work as part of a Modernization team representing unique work streams based on domain expertise and Cayuse solution pillars.
Your Responsibilities
- Leading all customer-facing data validation activities to ensure customer readiness related to the customer’s modernization path
- Data analysis and assessment to determine specific updates needed to ensure successful migration and maximum usability for the customer
- Performing direct database updates to get data in a migration-ready state, using both novel and reusable SQL scripts
- Providing guidance and coaching to customers on data decisions related to modernization
- Working collaboratively with Customer Delivery teams to execute modernization dependencies as part of new application implementations
- Developing and sharing best practices in a collaborative environment with other domain expertise Data Consultants
- Providing input to overall modernization priorities and plans based on individual customer and cohort knowledge
- Proactively seeking and quickly taking action on customer feedback and customer sentiment to improve the modernization processes.
- Fulfill technical support requests as prioritized by the technical support team
- Adopting and exemplifying the Cayuse values around Innovation, Integrity & Inclusion.
Your Qualifications
- 5+ years of experience in technical support, implementation consulting or similar function.
- Bachelor’s degree, or equivalent certifications and experience.
- A demonstrated track record of leveraging communication, interaction and collaboration with customers as well as internal teams to implement customer-centric solutions
- Comfortable managing multiple channels of customer communications, including virtual meetings via phone or zoom, and email
- Ability to plan, manage and monitor multiple customer projects simultaneously, as well as understand dependencies with other team members’ deliverables
- Competency using and writing SQL (MSSQL and POSTGRES)
- Solid understanding of single and multi-tenant database concepts
Benefits
- Competitive Medical Benefits (PPO + HSA available)
- Vision, Dental, Short-Term Disability fully covered by Cayuse
- Paid Time Off + Holidays + Flexible Work Schedule
- Remote Work or Commuter Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
- $30 Wellness Reimbursement
- Remote Work Environment, Supporting the Ultimate Employee Experience
- Fun, innovative Portland Office with Industrious Spirit Offering Kombucha and Cold Brew
Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.