Avant is building the premier digital bank for the middle class.

Data Marketing Associate - Digital & VOC Analytics at Avant

+ 1 more | Remote
Sorry, this job was removed at 6:04 a.m. (CST) on Saturday, April 30, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world-class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.

Let’s get to business! We are growing and looking to add a Voice of Customer (VoC) Data Analyst to our expanding Analytics & Insights team. The ideal candidate will have a passion for putting themselves in the shoes of the customer and have proven success influencing cross-functionally to always think customer first. This newly created role reporting to the Head of Marketing Analytics & Insights will work collaborate with the Voice of Customer/Community Management team under the Brand Marketing team design, execute and measure programs to “listen” to customer feedback. 

You will be responsible for analyzing Customer Experience measurement data, pulling impactful insights, and building business cases to prove the value of Customer Experience. You will build, develop and analyze large data sets, present data through dashboards/other tools, and collaborate with the VoC team to create business solutions and drive improvements across the customer experience.

Do you want to help a rapidly ascending FinTech company drive its next phase of growth? If so, Avant is looking for you!

What you do at Avant

  • Contribute to the vision and strategy of how Avant leverages customer feedback, measurement, and insights across the customer journey to understand, act and positively impact customer experience to drive bottom-line value

  • Identify top customer pain points/opportunities and develop hypotheses on how to resolve based on free text analytics, track trends/deviations in VoC

  • Establish Voice of the Customer and complaints dashboard and reporting. Create real-time feedback as customers provide it with relevant insights and metadata so that the team can do outbound contact to these customers and find out if we can take actions to make it right

  • Define and deploy more advanced methods for solving customer problems including NLP to better diagnose core issues to anticipate and more effectively solve customer problems.

  • Work with multiple business teams across the organization, simultaneously, to improve the adoption of CX tools by delivering value

Why you are a fit for the role 

  • Bachelor’s degree in Customer Research, Statistics, Computer Science, Business, or a related field

  • 3+ years of experience in Data Analytics

  • Hands-on experience applying descriptive statistics, machine learning, predictive modeling, and visualization techniques to solve challenging business problems

  • Expert analysis and data visualization skills (in R or Python or similar). Experienced with BI platforms such as Looker, Tableau, PeriscopeData

  • Experienced with NLP

  • Data querying skills in SQL

  • Excellent communication and presentation skills

  • Ability to explain technical concepts in simple terms to business stakeholders

  • Moves fast, be a team player, always be learning and give back

At Avant, we believe our values make a difference:

  • We value, support, and help each other grow

  • We are committed to active inclusion and diversity

  • We are transparent and believe the best idea wins

  • We succeed when our customers succeed

  • We get sh!t done...responsibly

  • And we keep it fun!

We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated, and talented people on challenging problems as we work to change the face of online lending.

Check out our Avant Blog!

Why Avant is a fit for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FastAPIFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • DremioDatabases
    • AWSDatabases
    • GCPDatabases
    • TealiumDatabases
    • SegmentDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • RockerboxAnalytics
    • AbstractDesign
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ContentfulDesign
    • XDDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • SmartsheetManagement
    • NotionManagement
    • WordpressCMS
    • ContentfulCMS
    • Twilio FlexCRM
    • MailChimpEmail
    • ResponsysEmail
    • BrazeEmail

What are Avant Perks + Benefits

Avant Benefits Overview

We offer group Medical, Dental, and Vision coverage, generous parental leave, commuter benefits, and unlimited vacation time. We have a free gym on site at our Chicago office and other great perks like a fully-stocked kitchen with beer on tap, casual dress code, a game room, and company happy hours.

Volunteer in local community
We love being in Chicago! We'll run donation drives for local schools, pack lunches for city shelters, host events for young people interested in fintech, and whatever else comes up!
Friends outside of work
Eat lunch together
Intracompany committees
Like the Diversity & Inclusion Committee and the Fun Committee, to name a few.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Paid industry certifications

An Insider's view of Avant

What’s the vibe like in the office?

The vibe is positive and encourages fun, but also strives for growth through hard work and innovation. I would also say Avant is a “come as you are” environment where people are able to bring their whole selves to work, which leads to diverse viewpoints and great ideas.


Software Engineer

How do you collaborate with other teams in the company?

Because of the nature of my role, I’m constantly collaborating and working with other teams. Program management is like being a traffic cop, at the intersections of every vertical within the business unit; I stop and start traffic, provide estimates on travel time, and route drivers down the right street if they get lost.


Customer Success Manager

What are some things you learned at the company?

The new projects we launch for our bank partners are really exciting because of all the learning opportunities they present. These projects require a substantial amount of collaboration between teams, so everyone is growing and learning from one another as we go. It's pretty awesome!


Tech Quality

What does your typical day look like?

70% of my day is working on code. 20% of my day is spent on unblocking other junior engineers or reviewing code. 10% of my day is in meetings. 100% of my day is spent having fun! =)


Software Engineer Team Lead

More Jobs at Avant