Pennymac

Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.

Raleigh-Durham, NC

Hybrid

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Data + Analytics//Analytics//Analysis & Reporting//

Data Experience Analyst at Pennymac (Raleigh, NC)

Sorry, this job was removed at 7:06 a.m. (CST) on Monday, March 7, 2022

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Overview
Combine your love of data analysis and customer service with this role! DXM's identify and resolve opportunities to improve the overall experience for our customers. Bring your ability to critically think and problem solve to this role.
Job Description

Work with clients to address and resolve issues related to "trapped" loans delivered with incomplete documentation
Respond timely to client inquiries from assigned accounts, escalating issues to partner groups as appropriate
Conduct daily review of pended loans to identify inaccuracies in our review and escalate to internal teams for remediation and loan level actions
Contact clients with pipeline reporting or other actionable material on active loans including, but not limited to, expiring locks, revised stipulations, and recent approvals when applicable
Provide general support to Client / Account Executives / Pipeline Account Managers on loan status, condition clarification, general product questions, phone/IM Queue overflow and portal navigation assistance
Work with funding teams to ensure loan documents are prepared timely and closings are completed as scheduled when applicable
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

Demonstrated knowledge and intellectual curiosity in a variety of industry concepts, practices & procedures.
Detail oriented and work well in fast paced dynamic work environment
Functional understanding of Federal, state and local lending regulations
Basic software proficiency including Microsoft Office Suite
Team player with ability to prioritize day and work independently
Excellent critical thinking, problem solving and decision judgment
Confidence in interacting with all levels of internal and external management
Financial Services and mortgage industry experience preferred

Years of Experience:
0Education:
Associate's Degree

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Kisha Parker

Executive Vice President of Corporate Sustainability

SUSTAINABLE BUSINESS PRACTICES

How much difference can one company make?

Pennymac's focus on environmental, social and governance (ESG) impact underscores a strategic shift from “corporate responsibility” to “corporate sustainability.” Environmental impact is championed through recycling, waste management, paperless solutions, renewable energy and cloud computing. Social impact is maximized through equitable home ownership; green mortgage; diversity, equity and inclusion; culture management; mentorship programs; and philanthropy initiatives. Moreover, governance impact is managed through board governance and diversity, risk management and more.

We want Pennymac’s corporate sustainability and ESG initiatives to be a source of pride for our employees, customers, partners and shareholders.

Lilianne Tang

AVP, Diversity & Inclusion

MEANINGFUL ACTIONS

An ever-growing sense of belonging and support

Lilianne Tang wants Pennymac teammates’ understanding of diversity and inclusion to keep evolving. The best way to do that? Continuously provide employees with resources that increase awareness and facilitate allyship. Rich programming, like heritage month celebrations, a quarterly conversation series around DEI topics and resource groups have become launchpads for discussion and growth. Recently, Tang facilitated a panel where employees with disabilities shared their experiences and challenges. Events like this expand people's understanding of DEI, and why that work is so necessary.

Through DEI education, activities and initiatives, people will feel empowered to create change in the workplace on an individual, interpersonal and institutional level.

Omri Gabay

DevOps and Platform, Capital Markets

NEW TECH

The power of a modern, reliable tech stack

Curiosity and passion go hand in hand for engineers at Pennymac. It’s why Omri Gabay can often be found reading up about the latest tech and sharing his findings with his team — when he’s not building infrastructure-as-code or developing an internal platform. “We encourage innovation,” Gabay said. “Using new tools helps us push the boundaries of the modernization frontier.” With a stack that includes Postgres, Node.js-based microservices, Golang and React Native, the tech teams at Pennymac spend their days working with tools that truly excite them, without sacrificing reliability.

I’m constantly reading, learning and participating in technical communities online alongside my teammates. We also have linklogs where we post interesting ideas or developments that could help propel our applications forward.

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Culture

Volunteer in local community

Partners with Nonprofits

Friends outside of work

Eat lunch together

Intracompany committees

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming