Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.
Raleigh-Durham, NC

Data Experience Analyst at Pennymac (Raleigh, NC)

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Combine your love of data analysis and customer service with this role! DXM's identify and resolve opportunities to improve the overall experience for our customers. Bring your ability to critically think and problem solve to this role.
Job Description
  • Work with clients to address and resolve issues related to "trapped" loans delivered with incomplete documentation
  • Respond timely to client inquiries from assigned accounts, escalating issues to partner groups as appropriate
  • Conduct daily review of pended loans to identify inaccuracies in our review and escalate to internal teams for remediation and loan level actions
  • Contact clients with pipeline reporting or other actionable material on active loans including, but not limited to, expiring locks, revised stipulations, and recent approvals when applicable
  • Provide general support to Client / Account Executives / Pipeline Account Managers on loan status, condition clarification, general product questions, phone/IM Queue overflow and portal navigation assistance
  • Work with funding teams to ensure loan documents are prepared timely and closings are completed as scheduled when applicable
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values
Ideal Candidate will have the following:
  • Demonstrated knowledge and intellectual curiosity in a variety of industry concepts, practices & procedures.
  • Detail oriented and work well in fast paced dynamic work environment
  • Functional understanding of Federal, state and local lending regulations
  • Basic software proficiency including Microsoft Office Suite
  • Team player with ability to prioritize day and work independently
  • Excellent critical thinking, problem solving and decision judgment
  • Confidence in interacting with all levels of internal and external management
  • Financial Services and mortgage industry experience preferred
Years of Experience:
Associate's Degree
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What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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