Who we are:

Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Included on the prestigious Forbes AI 50 list and named a leader in The Forrester New Wave, Moveworks uses advanced machine learning to resolve employees’ requests, whether they need IT support, HR help, or policy information.

What you'll do:

As a Search Relevance Evaluator at Moveworks, you will be grading the quality of algorithmic responses to user queries and otherwise evaluating the performance of an AI chatbot.

What you bring to the table:

• Fully fluent in written and spoken English at a professional level.
• Authorized to work in India
• Knowledge of IT terminology and processes is a must, but we do not require formal training/schooling or a degree in this area

Some attributes of successful candidates are:

• Attention to detail coupled with the ability to see the big picture
• Reliable performance on repetitive tasks (we like to think of our tasks as “non-boring and repetitive”)
• An analytical mindset
• The ability to form and apply mental models consistently
• Accuracy at speed
• Motivation to meet recurrent deadlines on rolling tasks
• Ability to explain your thought process and decision making
• Willingness to put yourself in the shoes of others and empathetic understanding of the needs of users
• Proactive self-starter capable of focused independent work
• Adept at remote collaboration (Slack, ZOOM, Google suite)
• Excited to learn and improve
• Curious and creative

Preferred attributes:

• Experience working in a large enterprise (in any role)
• Knowledge of terminology and processes in HR, or Finance, or Accounting, or Facilities, or Legal

While we welcome professionals from all backgrounds, we want to be clear that this job does NOT require skills and qualifications in the following fields:
Data science and analytics
Computer science
Computations linguistics
Machine learning
Engineering

PLEASE NOTE: Both resume/CV and cover letter are required for consideration