Gopuff’s Customer Experience team is responsible for championing the voice of our customers with intelligence, insights, strategies, tactics and service capabilities that deliver a frictionless and unmatched experience across our customer’s journey; turning each unique interaction into a competitive advantage.

The Marketplace Integrity Team is responsible for improving the quality of Gopuff operations through BBB complaints, claims, and investigation of trust and safety incidents. They are able to investigate and support their decision while referencing legal and internal materials to reach the right decision. 

The Marketplace Integrity Data Analyst is responsible for analyzing large data sets in SQL, verifying the accuracy of queries, and presenting their data through dashboards and other tools. You are expected to collaborate with the team, as well as, cross functionally with business partners. You will be responsible for building out reports through Snowflake, SQL, Kustomer, and Google Sheets. Through collaboration, you will help identify problems, and make recommendations for process improvements.

This team member is a natural problem solver and a subject matter expert who is always looking for ways to help the team become more efficient by streamlining processes and making data-driven decisions. They are an excellent communicator who know how to communicate complex subjects effectively.

Responsibilities:

• Analyze large data sets in SQL, Python or similar tools
• Produce ad hoc queries from scratch
• Produce ad hoc reports and data as needed
• Review query results for accuracy and anomalies
• Actively identify areas of improvement and conceptualize methods on how to be more efficient
• Prioritize tasks in a rapidly changing environment based on business needs
• Coach the Marketplace Integrity team through technical problems
• Communicate with senior leaders and make recommendations
• Complete projects with GoogleApps scripting
• Perform additional duties as assigned

Qualifications:

• 2+ years of relevant technical experience
• Comfortable working with highly sensitive and provocative content
• Mind and talent for process improvement.
• Strong verbal and written communication skills. 
• Analytical thinker who can create data-driven recommendations.
• Thrives in a dynamic and fast-paced environment with frequently changing goals.
• Innovative and not afraid to challenge the status quo.
• Operates autonomously while collaborating closely with business partners.
• Knowledge of Kustomer, Snowflake, back-end development, and IT.
• Bachelor’s degree preferred

Skills and Traits:

• Can think creatively and critically about data
• Top-notch data analyst who looks for the “why” behind the numbers
• Strategic perspective
• Effective communication skills
• Continuous learner
• Statistical and technical expertise

For the people who have better things to do than go out of their way to stop at the store (again), Gopuff is the largest digital convenience retailer delivering thousands of products ranging from snacks, drinks, and ice cream to alcohol, home essentials, and personal care items directly from centrally located warehouses to our customers’ doors.

We’re currently in 90+ markets and growing fast, so we're looking for the most motivated and passionate talent to be a part of our team, grow with us, and join in our mission of delivering the moments that matter most. Note: must love snacks to work at Gopuff.

The Gopuff Fam is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer. 

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.