Data Analyst - Developer Experience at Vonage (Remote)

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Travel Requirements: None

Organization: Vonage 

Location: UK, London


At Vonage, we are enabling next generation communications that are more flexible, intelligent and personal, empowering our customers to do what is next and stay ahead. 

Now, the Developer Experience product team needs a Data Analyst to help with understanding the underlying data, building and curating reports, defining key metrics and undertaking analysis to understand the “why”. The Developer Experience function covers all activities of self-service from sign-up, onboarding, API documentation, payments to scaling usage across all API products and this role is key in planning and prioritization of the product roadmap.


Why this role matters

  • Data-driven insights from our Analysts and Product Managers are critical to customer success and ultimately business growth.
  • There is significant opportunity to influence and contribute to the roadmaps of products across the business 

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

  • Analyze and provide deep insights to what developers are doing and how they interact with the API Platform.
  • Define and track performance metrics for the API Developer Experience product group for existing and new products 
  • Analyze and validate data to ensure high data quality and reliable insights.
  • Build, maintain data quality whilst continuously improving product dashboards 
  • Collaborate with Product Managers, Software and Data Engineers and other Analysts to drive decision making 
  • Identify and Request new Data sources for BI aggregation to fulfill analysis and reporting needs

What you will bring

  • Excellent data and business analysis abilities with the ability to understand the “Why” from the data and present a narrative to stakeholders across the business
  • Experience with Tableau or similar (Qlik, PowerBI), with experience creating dashboards for other users
  • Experience with Product analytics (Amplitude) and Web analytics (Adobe & Google Analytics,)
  • Experience with using SQL and advanced SQL techniques
  • Experience in working with complex, high volume, multi-dimensional products
  • Curious mindset - you ask Why? And then “Why” twice more to get to the insight.
  • Strong stakeholder management skills
  • Commercial acumen
  • Ability and willingness to:
    • Navigate ambiguity
    • Proactively identify issues and come up with solutions
    • Work in a global, fast-paced environment

What is required for application

Required

  • Track record of success in producing high-quality analytics
  • Bachelor's degree with honors in Information Systems, Data Science, BI, Computer Science or an equivalent. 

Desirable

  • Proven experience in a business analyst or data analyst role
  • Ability to thrive in ambiguity and willingness to deliver results
  • Superior verbal and written  communication skills

What is in it for you

  • Unlimited paid annual leave
  • Flexible working hours
  • Company pension
  • Work laptop
  • Life assurance
  • Income Protection
  • Cycle to work scheme
  • Payroll Giving for Charities
  • Train Season Ticket Loan
  • Private Medical
  • Dental & Eye Cover
  • Gym Membership Loan
  • Enhanced Maternity and Paternity Leave
  • Career progression
  • Training  
  • Industry conferences
  • Free snacks and food 
  • Breakout areas include Play Station, foosball table, pool table, table tennis, meditation room and sleeping pods
  • Pet-friendly office
  • Secure bicycle storage 
  • Discounts in London attractions
  • Social meetups, i.e. Hackathons, Christmas party, etc


Potential Next Career Move: Senior Data Analyst

More Information on Vonage
Vonage operates in the Information Technology industry. The company is located in Atlanta, GA, Holmdel, NJ, New York, NY, Scottsdale, AZ and San Francisco, CA. Vonage was founded in 2001. It has 2500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 166 open jobs at Vonage, click here.
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