Qualtrics
At Qualtrics, our mission is to build technology that closes experience gaps.

Data Analyst - CustomerZero Team

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. As a result of the Qualtrics IPO and our well established leadership in the Experience Management space, we continue to grow rapidly around the world. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!


The Challenge

The CustomerZero team at Qualtrics supports the technical foundation of our own internal Experience Management (XM) program, across all XM pillars (Customer, Employee, Product and Brand). As a Data Analyst on the Customer Zero team you will build and maintain the data pipelines that provide operational data to our programs (batch, real-time, etc.). This critical operational data is paired with experience data to enrich our understanding of our customers and employees, and is used to drive organizational improvements. You will work with other teams that own and manage our systems of record and our data warehouse, participate in data governance discussions representing our internal XM programs, and understand up-stream changes that will impact our data pipelines. Beyond demonstrating technical expertise in RDBMS/SQL and ETL-related technologies, you will master the Qualtrics product, in particular in areas related to data integration and visualization, leveraging as many in-product integration capabilities as possible. As “CustomerZero”, you will provide direct feedback to our product team on data integration capabilities and gaps in our product that present integration/data integrity challenges.


Expectations for Success

This highly visible role will interface frequently with leaders and individual contributors across Qualtrics. You’ll work with this diverse set of stakeholders to understand their needs and lead the creation and maintenance of data pipelines to/from the Qualtrics platform. You

will create efficient communication paths with your stakeholders and operating mechanisms to ensure you are effectively capturing and prioritizing their requirements. The best candidate will become an expert on the Qualtrics XM Platform, in particular related to the management of data in the XM Directory, workflows (XFlow) and in-product integrations with other solutions used internally. They will have the ability to communicate effectively and establish credibility with both technical and non-technical partners. They will be a self-starter who proactively identifies and fixes issues, without waiting for somebody to ask them. They will be an effective multi-tasker who can manage their time effectively, and have a track record of balancing competing goals and objectives from multiple organizations in order to find common value for each group.

 Qualifications and Requirements

  • Bachelor's degree or higher in a related field such as Statistics, Computer, Mathematics, or other STEM field
  • 3+ years of experience as a Data Analyst or BI Engineer
  • Experience managing priorities and timelines without significant oversight
  • Intermediate or advanced knowledge of SQL
  • Familiarity with the use of web services/APIs for real-time data integration 
  • Intermediate or advanced knowledge of ETL tools (e.g., Snaplogic, Apache Airflow, other)
  • Beginning or intermediate experience with one or more programming language like Python, R
  • Intermediate or advanced knowledge of data visualization tools (e.g., Tableau, Domo) 
  • Excellent command of verbal and written communication for all levels of stakeholders
  • Added plus: Familiarity or direct experience with the Qualtrics XM platform.


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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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