Data Analyst, Customer Success at Square (Remote)
Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.
Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.
Square is looking for a curious and creative Data Analyst to apply a set of strategic and analytical skills to develop and test solutions supporting our leaders and customer advocates across our Customer Success organization. You will team up with world-class professionals in a collaborative environment that values your insight, encourages you to take on new initiative, rewards innovation, and promotes continuous learning.
Apply out of the box thinking, problem-solving abilities and operational experience to derive solutions
Partner with stakeholders across Customer Success to provide data-driven insight by applying descriptive and predictive analytics where it will have measurable impact
Deploy a diverse set of methodologies including statistics, quantitative reasoning, or machine learning to research and produce insights
Collaborate with other talented Analysts in the team to create data infrastructure, calculate metrics, build dashboards and track trends in customers’ journeys and customer advocates’ experience
Work well in a fast paced environment within our highly distributed organization and be comfortable dealing with ambiguity
Communicate reporting outcomes and improvement areas effectively to stakeholders
Handle multiple projects at a time, deliver to the objectives on time
Learn and grow a lot on the job, build strong partnerships. Hope you will have fun doing it
Bachelor's degree in Statistics, Information Science, Computer Science, Mathematics, Economics, or a similar quantitative or technical field is desirable
1 - 3 years of analytics, business intelligence, data science experience or equivalent
Proficient in SQL, Python and query optimization, familiar with ETL process, experience with data modeling, reporting and visualization.
Fluency with data analytics and visualization tools such as Looker, Power BI, Jupyter Notebook, Tableau or ThoughtSpot
Experience applying statistical or machine-learning techniques to solve practical customer problems such as trending issues, calculating churn, cross selling, clustering searches is desirable
Familiarity with data warehouse design and best practices
Exceptional communication, critical thinking, and interpersonal skills
Ability to present complex issues in a clear and concise manner
Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding timelines
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.