Lead Data Analyst, CX
About the Team
The client is at the heart of Stitch Fix, in our journey to change the way people find what they love. The Client Experience (CX) team aims to make the client journey effortless and to inspire confidence along the way. Providing personalized service requires a deep understanding of client preferences and history, applied to the operational reality of a team of dedicated operators. Delivering on the company promise should also be informed by client insight, both from interactions with the CX team but also from the broad feedback we receive about every element of the experience.
About the Role:
The Client Insights Team is responsible for providing cross-functional partners with a deep understanding of client friction, identifying and seizing opportunities for improvement, and implementing strategies that transform the relationships we have with our clients.
You’re excited about this opportunity because you will:
- Connect expertise in the varied sources of structured and unstructured client data to quantify the impact of friction on the broader business
- Analyze complex data sets, applying the right questions, frameworks, and statistical techniques
- Conduct ad-hoc business cases and ROI analyses to drive innovation in product and service offerings that would drive incremental value
- Develop and manage project plans and timelines for experiments and analyses
- Partner cross-functionally to define metrics of importance in experiments, monitor signals, and co-develop recommendations for the client experience
- Partner with members of our operations team to surface feedback, translate client experience learnings into tangible behavior changes, and inform with our vision
- Advocate for the client by turning your analyses into data-backed stories that inspire and convince our cross-functional partners, including executive leadership
- Identify blockers or opportunities for improvement with our current data collection methods and make recommendations to mitigate
- Explore and bring new tools and methodologies to the Insights team
We’re excited about you because you have:
- A Bachelor’s degree, preferably in business, statistics, behavioral science, or related field; graduate degree a plus
- 5-7 years of modeling and analytics experience, with at least 3 years of experience with data scripting languages: proficiency in SQL required; Python a plus
- Ability to develop experimental and analytic plans for data modeling processes, use of strong baselines, ability to accurately determine cause and effect relations
- Hands on experience leveraging BI platforms like Looker or Tableau
- Great attention to detail and strong communication skills with both business and technical stakeholders
Why you’ll love working at Stitch Fix
- We are a group of people who are bright, kind and motivated by challenge. You can be your authentic self here, and are empowered to encourage others to do the same
- We are a successful, fast-growing company at the forefront of tech and fashion, redefining retail for the next generation
- We are a technologically and data-driven business
- We are committed to our clients and connected through our vision of “Transforming the way people find what they love”
- We love solving problems, thinking creatively and trying new things
- We believe in autonomy & taking initiative
- We are challenged, developed and have meaningful impact
- We take what we do seriously. We don’t take ourselves seriously
- We have a smart, experienced leadership team that wants to do it right & is open to new ideas
- We offer competitive compensation packages and comprehensive health benefits
- You will be proud to say that you work for Stitch Fix and will know that the work you do brings joy to our clients every day
About Stitch Fix
At Stitch Fix, we’re about personal styling for everybody and we believe in both a service and a workplace where you can be your best, most authentic self. We’re the first fashion retailer to combine technology and data science with the human instinct of a Stylist to deliver a deeply personalized shopping experience. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. All of this results in a simple, powerful offering to our customers and a successful, growing business serving millions of men, women, and kids. We believe we are only scratching the surface on our opportunity, and we’re looking for incredible people like you to help us carry on that trend.