The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

As a data scientist in the Qualtrics internal Global Customer Intelligence team, you will tap the power of our data to help Qualtrics take action to grow revenue, optimize experience and improve margins. You will use your modeling expertise to develop predictive and explanatory models using operational, financial, product and experiential data. The models you develop will strategically advance how Qualtrics understands and supports its customers. 

A Day in the Life:

• Interact with cross-functional business stakeholders to understand their questions and issues and formulate approaches for data analysis and experiments
• Design, develop, and program models, processes, and systems to consolidate and analyze structured and unstructured data sources to generate actionable insights and solutions 
• Create slides, visualizations and other documentation to effectively communicate your methods, findings and recommendations to both technical and non-technical audiences
• Collaborate with stakeholders on how to turn the modeling output and insights into actionable implementations
• Be an internal subject matter expert in statistical methods
• Form collaborative relationships with key stakeholders and team members

What Success Looks Like:

You will help the organization successfully harness the power of data to change how the organization operates. Your efforts will become critical inputs into our use cases, improvement prioritization efforts and business analysis. You can demonstrate how you have used data to change thoughts about how things work. You effectively document your methods and processes and can provide the theoretical rationale for your selected modeling approach. You care about understanding your stakeholders and want to develop solutions that align with our strategic priorities. You build confidence with stakeholders such that they are willing to change their operations to incorporate your insights. 

Qualifications & Requirements

• Master’s Degree in Business Analytics, Data Analytics, or Data Science, Economics
• 5+ years of relevant work experience with a Master's Degree or 2-3 years of relevant work experience with a PhD degree
• Strong quantitative analytical skills; with statistical analysis competency in techniques such as correlation, regression, key driver analysis, KPI metric development, segmentation modeling, and algorithms
• Fluent in Python or R, able to query data using SQL, has experience working with cloud-based computing platforms and big data tools
• Experience in data mining, advanced data manipulation, machine learning, and statistical analysis
• Strong verbal and written skills to present analysis and insights including trends and opportunities to stakeholders across the business
• Able to work independently on projects with little to no guidance required
• High standard of quality, attention to detail, and professionalism

Preferred Qualifications

• Familiarity with survey scripting and data reporting platforms such as Qualtrics is desired
• Ph.D. in quantitative discipline such as Statistics, Economics, Mathematics, Engineering, etc

Benefits:

• Competitive salary
• Semi-annual performance bonuses
• $750 work from home stipend to set up your home office
• In-office perks like catered lunch, snack bars, and the ability to bring your dog to work
• Relocation bonus for out of state applicants
• 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
• Qualtrics Experience Program - $1500 annually for an experience of your choosing (eligible after one year)
• Fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team

Qualtrics Q-mmunity:

We are proud of the community that has developed at Qualtrics. Every day it becomes more robust and, along the way, it matures and develops us into a better team through education, focus, advocacy, and fun. It is a solidifying piece of the #OneTeam mentality that we operate with.

The Q-mmunity is essentially a mix of the Q Groups, our Corporate Social Responsibility groups, and other social groups. These groups include but are not limited to MosaiQ, Q Pride, Q&Able, QSalute, and Women's Leadership Development (WLD). Take a deeper look at our Q-mmunity here.

Location

While we are optional-remote for the time being, Qualtrics is moving towards a hybrid model where employees will split their time between home and office work each week.