Shelf Engine is searching for a talented Customer Experience Analyst to join our growing team and report directly to our Head of Operations. In this role, you will work with multiple teams across functions to help support our system growth. The goal is to help Shelf Engine delight each customer by helping them solve their unique challenges. You’ll accomplish this by analyzing and inputting order data to manage our biggest customers and the largest retailers in the grocery and food services spaces. If you share our passion for eliminating food waste, are obsessed with data, and excel at critical thinking and customer-communication, this may be your dream job.

This role is located in Seattle, Denver, or remote.

As a Customer Experience Analyst at Shelf Engine, you will:

• Improve, analyze and effectively communicate significant trends and opportunities for assigned customers
• Identify and share issues that surface from daily operations with varying internal teams as appropriate
• Be a team player on the CX team to support all needs for all customers, as needed
• Determine operational issues and create SOP to solve for new or existing challenges and inefficiencies
• Working cross functionally, manage the onboarding of new locations and categories for customers 
• Support and communicate with enterprise-level customers to solve issues using creative solutions
• Understand project flows and play a key role in ensuring a successful customer relationship
• Effective and efficiently manage, track, and complete our operational needs for customer-accounts
• Clearly communicate and work with team members across the entire company on behalf of the customer
• Create, manipulate, and interpret large data sets to understand the big picture while maintaining familiarity with day-to-day details
• Participate in the weekend on-call rotation along with the entire CX team for all orders and customer communication, when required
• Embrace our company principles through inclusive, authentically-kind, and empathetic interactions with our team and our customers

And we think you would make a great Customer Experience Analyst, if:

• You are detail-oriented, analytical, and tech-savvy
• You always strive for getting it done well and getting it done efficiently
• You are skilled at talking to a customer genuinely and clearly (tactical empathy is your first language)
• You have a natural ability to manage a wide range of tasks from manual data entry, to analyzing sets of data. Doing some math in your head is a very helpful trait.
• You have 3-5+ years of customer service experience
• You have foodservice industry experience, specifically in ordering (strong plus)
• You have intermediate MS Excel skills
• You’ve previously used Tableau (a big plus)
• You have a bachelor's degree or equivalent professional experience
• You are authorized to work in the U.S. for any employer

What Shelf Engine offers you: 

• A unique opportunity to join a fast-growing sustainability startup early on, making a meaningful impact on the team as well as the environment
• An inclusive work environment that emphasizes each team member’s personal and professional growth
• Competitive salary in the range of $65,000-$80,000 depending on skills and experience
• Pre-IPO equity with a four-year vesting schedule
• PTO that is unlimited and self-managed for full-time employees
• 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
• Coverage for life insurance, short- and long-term disability, and access to a robust Employee Assistance Program
• Optional employee contribution of pre-tax dollars to medical and dependent care FSA accounts
• 401k plan through Guideline to contribute to your financial future
• Seattle only: Company-paid ORCA transit card