Customer Data Analyst (Remote) (Providence, RI)

| Providence, RI
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The Role: Customer Data Analyst (Remote)

In 2021, Faethm joined Pearson, creating the world's first truly end-to-end capability of intuitive company and employee enrichment and accelerating our cumulative mission to prepare every worker, everywhere, for the future of work and subsequent success. Our market-leading data, insights and AI capabilities will power the next generation of Pearson's lifelong learning products to meet the rapidly changing needs of today's workforce and bridge the global skills gap.

*Faethm is scaling! We're looking for a US East Coast basedCustomer Data Analystto join us on this exciting journey!* We have recently joined forces with Pearson, world's largest learning company. Operating as a scale-up within a larger company, Faethm will continue to evolve as we leverage the resources and offerings of our new parent company.

Faethm's objective is to keep every worker, everywhere, employable . Our AI-powered SaaS platform helps clients navigate the Future of Work and impact of technology on any economy, industry, organization, or job and suggests viable transition pathways for impacted employees into 'future proof' career pathways.

Faethm is building out its Customer Insights team to manage and support a growing pipeline of client activities across the Americas. Core to your work at Faethm is an interest in process optimization, system standardization and creative analytics. We work with large workforce datasets, which are ingested into our AI engine to develop insights on the impact of external trends on a workforce or economy. This means that ourData Analysts are critical stakeholders in successful onboarding, kick-off, and value creation for our clients through analytical insights.

** As such, Faethm is seeking candidates with two core skill sets:

  • Scrappy 'get stuff done' individuals with a desire to improve systems, create standardized processes, and automate our own capabilities
  • People with a passion for unique visualization and data interpretation and a willingness to experiment / create new content to generate value for our clients

We are looking for a delivery-focused and self-starting Data Analyst to join our team and grow with us. Initial responsibilities are detailed below, but we expect this role will evolve over time. and as such, flexibility, collaboration, a passion for your work, an unquenchable thirst for knowledge, and a sense of humor will be essential.

What you'll be doing:

You will be responsible for the collection and analysis of client data, improvements to process flows, and analysis of key workforce data insights.
  • Work closely with key internal stakeholders (Customer Insights - client delivery, Product team and Sales), to understand their priorities and shifting needs.
  • Utilize a client-driven mindset to ensure Faethm client accounts are set-up in a logical, intuitive manner with clean workforce data to enable impactful insights.
  • Engage in continuous process improvements to the client onboarding process, with a focus on working with the Customer Insights team and clients to enable a seamless onboarding experience to the Faethm platform.
  • Periodically communicate with clients to discuss workforce data requirements, resolve errors, gaps, and limitations in submission files.
  • Collect and assimilate various workforce and emerging-technology data.
  • Apply your analytical skillset to understand, interpret, manipulate, and visualize data (e.g., via Tableau, Excel, etc.)

Required skills & experience:

  • Experience in processing, cleaning, organizing and manipulating data
  • Programming in scripting languages such as Python
  • Development, enhancement and standardization of process automation and process flows, including running and understanding scripts
  • Strong MS Excel proficiency including pivot tables, filtering, formulas, etc.
  • Familiarity with Tableau or other BI data viz tools
  • Ability to effectively communicate complex topics via Tableau, Excel or PowerPoint
  • Knowledge of AWS
  • Prior consulting or direct client experience with tact and professionalism in communication

    Join our team in the US with a rapid scale mandate and help us build our capability as we support clients across industry verticals.

    We're looking forward to discussing the role with you. Please note, due to volume of applicants and time constraints, only successful applicants will be contacted.

    Faethm is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. Under-represented communities are strongly encouraged to apply.

As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is a minimum salary of $70,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here:

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.


Organization: Workforce Skills

Schedule: FULL_TIME

Req ID: 4420
More Information on Pearson
Pearson operates in the Edtech industry. The company is located in Chandler, AZ, Iowa City, IA, Minneapolis, MN, Tupelo, MS, Concord, NH, Hoboken, NJ, Albuquerque, NM and San Antonio, TX. Pearson was founded in 1871. It has 29811 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1390 open jobs at Pearson, click here.
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