Job Description Chase is the U.S. Consumer & Community Banking (CCB) business within JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide.
Serving nearly half of America's households with a broad range of financial services, including: personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing, the firm places a strong emphasis on digital banking, financial fitness, innovation, leadership, analytics and strategy. Here is a snapshot of where we rank today:

• #1 in US Market Share for Consumer Banking
• #1 in US Deposit Growth
• #1 Credit card issuer in the U.S.
• #1 Most visited online banking portal
• #1 Mobile banking app
• #1 Amongst Millennials for checking, savings and credit cards

The CCB Data & Analytics team is the engine that powers Chase with insights that are used to create competitive advantages for our business, with an emphasis on creating value for our customers.
Unifying data and analytics talent across Chase, the team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships, to reporting, data science and machine learning. You will partner closely with our technology partners, leveraging the cutting edge data and analytics infrastructure they have constructed to ensure front-line impact through transformational projects across sales and marketing. The team also offers significant learning and mobility opportunities for career development and future growth.
Within the broader CCB Data & Analytics team, the Consumer Bank Customer Analytics team is responsible for understanding our existing customers' behavior, financial goals, product preferences, and cross-channel interactions through advanced analytics (e.g., Machine Learning, AI). While our team primarily focuses on our 30+ million deposit and investment clients, we frequently work with partners from across other lines of business (e.g., Card, Home Lending, Business Banking, Private Banking).
We are seeking a Senior Associate of Analytics to join the Customer Analytics team. You will play a critical role in developing an impactful analytic roadmap, going deep on specific analyses with support from our team of data scientists, and helping lead the transformation of the business by implementing major cross-functional initiatives. Examples of recent projects include customer segmentation, attrition mitigation, forecasting the evolution of customer channel usage, and identifying key competitive risks and opportunities by analyzing funds transfer data.
Responsibilities:

• Strategy: Define and drive our analytic agenda, finding and prioritizing the most impactful opportunities to improve our business and customer experience
• Analytics: Working with our team of data scientists to develop comprehensive analytic plans and execute on analytic projects
• Storytelling: Ability to take the facts and figures of normal business communication and tie them together with a relatable narrative that contextualizes the events and gives meaning to the business and its objectives
• Influencing: Work with cross-functional partners to establish new operating models, establish new solutions, and drive organizational change
• Data innovation: Find, screen, and work with external vendors who can provide data we do not have access to internally to improve our analytic capabilities. Includes piloting/developing proofs of concept.

Key Qualifications

• Passion for problem-solving. Must be able to think outside the box to implement creative solutions that solve business problems
• Excellent written and verbal communications skills with the ability to turn complex data into concise client-friendly findings and recommendations
• Self-starter who works independently and has the motor to drive change across the organization
• Ability to collaborate effectively in cross-functional teams
• Proven ability to work in a fast paced environment, meet deadlines, and manage projects. Can stay organized and deliver at a high level while juggling a large book of work
• Experience with SQL/Tableau/Python is a plus - alternatively, willingness to learn and occasionally get hands dirty is necessary
• Experience in strategy, management consulting, or similar skillset, and working with analytics, preferably in financial services, is a plus

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.