Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 800 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI. 

The Customer Adoption Manager is responsible for driving user adoption of Dataiku within a portfolio of Global Enterprise Accounts. This position supports the efforts of Enterprise Customer Success Managers and proactively works with Dataiku users around the world to increase breadth & depth of software adoption. The Customer Adoption Manager works closely with other Dataikers and leans heavily on technology platforms to support our customers. This individual's performance is based on specific metrics associated with customer product adoption, customer satisfaction & net retention.

In this role you will:

• Monitor software usage patterns with an assigned portfolio of Global Enterprise Accounts and intervene as needed with various success plays to drive software adoption
• Gain a deep understanding of individual customer’s business processes and how the use of Dataiku can enhance their efforts
• Support Enterprise Customer Success Managers as they enable senior stakeholders to achieve their desired business outcomes
• Collaborate with various internal teams such as User Advocacy, Professional Services, Sales & Marketing
• Gather customer feedback, identify trends, and continuously innovate
• Execute in-person and online user adoption strategies to support Account Plans
• Document customer proof points related to use of Dataiku and its business impact for customers
• Leverage data from internal systems including Dataiku, Dataiku's Community Platform, Salesforce, Gainsight & other tools
• Execute a technology enabled approach including email campaigns to reach a broader audience of users
• Ensure customer satisfaction throughout design & delivery of multiple projects worldwide
• Attend customer meetings & events as needed with the willingness to travel ~25%
• Consistently report on results, risks & opportunities
• Stay current on Dataiku’s products, competitive landscape & data science trends
• Embrace & contribute to Customer Success team methodologies

You might be a good fit if you have:

• 3-5 years experience in software & technology
• Relevant experience in driving software adoption within enterprise accounts, project management, customer success, sales and/or product management
• Undergraduate degree in Computer Science, Business Administration, Engineering or similar course of study
• Proficiency with various data science tools, Excel, Google Analytics, Salesforce & PowerPoint
• Coding experience is a plus
• Deep understanding of software adoption & workflow integration
• Ability to clearly articulate and present complex situations and concepts with data and interpersonal communication
• Ability quickly learn and understand the vocabulary, concepts and key metrics of data science
• Proven success building internal and external relationships and ability to understand the needs of both customers and their stakeholders
• Passion for serving large organizations & data science

Expected Outcomes:

• Implementation of repeatable product adoption related playbooks
• Increased depth & breadth of product adoption across our highest value customers
• Increased customer & partner satisfaction scores
• High revenue retention rates
• Increased library of customer proof points/references/case studies

About Dataiku:

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.